Principal Systems Engineer
United Arab Emirates, United Arab Emirates
Job Description
Job Responsibilities
The Principal Engineer will be responsible for monitoring all severity 1 and 2 incidents across locations to ensure correct actions are performed to resolve the Incident to the satisfaction of the customer. Tasks include but are not limited to: * Maintain high level of customer satisfaction
The Principal Engineer will be responsible for monitoring all severity 1 and 2 incidents across locations to ensure correct actions are performed to resolve the Incident to the satisfaction of the customer. Tasks include but are not limited to: * Maintain high level of customer satisfaction
- Be available for out of hours call escalation
- Ensure that the IBM and Lenovo tools, information systems and processes are utilised correctly and relevant information is provided
- To provide input to systems, processes and methodologies, to ensure effective monitoring, control and support to customers
- To ensure reports are provided to an agreed schedule (or on request), including management and failure analysis reports
- To develop and facilitate workshops and training courses
- Participate in Service Design and Transition to ensure smooth handover of services into Service Operation
- Participate in Continuous Service Improvement.
- Manage the escalation of customer incidents to IBM and Lenovo and monitor progress to ensure timely response by the OEM
- Manage hardware and software critical situations and take timely action to open CMTs when required
- Trained and certified and with extensive hands-on experience on IBM storage products (SVC, v7000, DS8K, XIV and tape libraries).
- Trained and certified and with extensive hands-on experience on zSeries HW.
- Trained and certified and with extensive hands-on experience on the SAN environment and Brocade products.
- Knowledge of AIX, networking and iSeries HW.
- PureFlex trained and knowledge of Lenovo xSeries HW.
- Excellent knowledge of RETAIN and CPSSIMS.
- Excellent knowledge of diagnostic tools - Dump decoder; SMOG; Snap decoder and XIV MRI decoder.
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Job Detail
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Job IdJD1538888
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned