Job Description

Our client is looking for a dynamic Pricing Agent and Customer Service to be based in Dubai, UAE.
DUTIES, AND RESPONSIBILITIES
PRICING PROPOSAL

• Provide and maintain pricing proposal for internal and external customer of in Dubai, UAE; ensure all customer agreements adhere to pricing policies and process; evaluate and recommend exceptions to pricing policies in order to minimize company's risk exposure and ensure compliance to pricing Policies and Process.

PRICING DATABASE MANAGEMENT

• Develop and maintain the pricing database for all products; Update freight charges, surcharges, and other operational costs from airlines and ocean carriers regularly.

PRICING PROCESS

• Recommend and implement pricing process and ensure all processes are in line with Corporate Pricing Policy.

REPORTING

• Develop and deliver management reports to monitor revenue performance and highlight trends or gaps.

INTERNAL RELATIONS

• Act as a liaison with other Product teams (Air & Ocean) to ensure interdepartmental coordination; communicate changes in the pricing program with other departments; provide input on problem situations and program enhancements to ensure resolutions in order to keep internal functional departments informed to take actions as appropriate and to provide effective support for all pricing programs.

Customer Service - Interactions

• Respond to the external/internal customers within timeframe set once receiving enquiries through email, telephone, fax.
• Be strong responsible for being as the ownership of specific account once assigned by his/her supervisor at the beginning of point of contact with the customers till completing the booking orders.
• Be sensitive and accurate on providing data to the internal and external customers.
• Customer satisfaction is our CS core value to serve every kind of the customers.
• Pro-active communication with customers is necessary to enhance world class customer service..
• Coordinate with sub-contractors/Ops/Sales/Overseas to execute the shipment as per SOP's requirements.
• Report/Client system is needed to update as when it is required.
• Be ready and assigned for special duties or ad hoc project as when and if necessary

Skills Required