Pre Sales Engineer
Dubai, United Arab Emirates
Job Description
Telephony Communication has immediate needs for an experienced Pre-Sales engineer to support their growing Collaboration services and solutions business.
This role is centered on the high-growth within Cisco\xe2\x80\x99s unified communications and Alcatel Enterprise system.
The Pre-Sale Engineer will be responsible for providing pre-sales support and assisting the Sales team in selling.
the Unified Communications solutions to enterprise customers. Job Responsibilities:
- Being the Technical Escalation Point of Contact for Collaboration domain for post sales engineers.
- Handle/guide technically on escalated calls of collaboration domain.
- Provide technical expertise/credibility to account team on designated focus area.
- Conduct customer presentations on \xe2\x80\x98value proposition\xe2\x80\x99 and technical solution set for assigned accounts and focus areas.
- Assist sales account managers with overall account planning as it relates to technical aspects of hardware, software, and services opportunity development.
- Assist sales account managers with project management for complex presales engagements.
- Complete technical sections for RFP/RFI/RFQ responses for assigned accounts.
- Assist account teams with collecting customer business and technical requirements and determining recommended solution(s).
- Develop solution architecture and detailed line item configurations/bills of materials (BOMs)
- Develop solution proposal and/or presentation of recommended solution
- Assist with technical scoping/review for Statement of Work (SOW) for assigned accounts.
- Function as liaison to end-user customer technical staff regarding solution and implementation specifics
- Function as a liaison between the sales team and professional services organization to assess solution recommendations and to complete technical portions of the SOW, as appropriate
- Function as technical liaison and ambassador with field OEM sales and technical teams
- Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
- Conduct knowledge transfer with Telephony members around solution updates, implementation \xe2\x80\x98lessons learned,\xe2\x80\x99 etc. on materials as relevant
- As appropriate, assist sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution, or its implementation and deployment. As needed, assist in developing \xe2\x80\x98get well\xe2\x80\x99 plan
- Assist sales and services management in identifying candidate solution areas for development/investment
- Complete training per development plan and maintain certifications in accordance with focus area
- Assist Services Director with helping improve procedures and functions
- Complete administrative tasks (expenses, time reporting) in timely fashion Requirements
- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
- Master\'s (Preferred)
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Job Detail
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Job IdJD1508626
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned