Job Description

Travelport is a place of opportunity. It's our incredible team that makes our company great - our people drive our winning culture. What's Travelport? Travelport is a worldwide travel retail platform. Our next-generation marketplace connects buyers and sellers that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are reinventing a simpler future for travel's complex ecosystem. What does a great Premier Helpdesk Analyst do?

• Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues.
• Manage incidents from our omnichannel offerings that include but are not limited to; Phone, Web Submit, Chat, and Email.
• Identify and correctly troubleshoot all problems reported to minimize the impact on customers.
• Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
• Adhere to resolution/escalation times to minimize the impact on our customers and continually strive for improved performance.
• Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
• Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions.
• Assist with identifying trends that can be used to increase customer satisfaction.
• Ownership and commitment to problem resolution for Premier Customers.
• Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport Policy.
• Provide coherent and intelligent problem descriptions to enable the incident to be referred to outside suppliers or other teams without further reference.
• Promote Travelport self-service options to customers including MyTravelport

What we look for/who would prosper in this role? Experience and Capabilities:

• At least 2 years of working experience within a Travel Agency, Tour Operator, or Airline environment.
• Extensive GDS Knowledge - Galileo preferred but will consider expertise in Amadeus or Sabre
• Experience with CETS or any other leisure tool is welcome but not required
• Fluent French language skills required
• Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach.
• Strong team player.

See yourself here: https://www.travelport.com/company Interested? We'd love for you to get in touch!* *Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills & experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there. We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed. About Us

• Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences.
• Unconflicted and independent, we are re-inventing a simpler future for travel's complex ecosystem.
• Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content.
• We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities.
• We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before.
• Travelport is on a mission to make Travel easier and more rewarding for everyone.

Organization

• The Customer and Marketing Organization is responsible for enhancing the overall experience of the customer in their journey with Travelport, be that the experience of our agency, corporate, air, hotel, car or other customers.
• The objectives of the Customer and Marketing organization is focused around developing a culture of "customer centricity" throughout the organization, including:
• Looking at how we actively seek, and then use customer feedback to drive improvement in our NPS scores and the overall customer experience.
• Strengthening and growing our data analytical capabilities.
• Developing and executing a holistic product and customer services strategy that meets the needs of our customers.
• Heightening our focus on end-to-end product management to understand how we can maximize our platform capabilities.

Job Types: Full-time, Permanent Salary: E127,500.00 - E190,000.00 per year