Helpdesk Analyst / Support

Abu Dhabi, United Arab Emirates, United Arab Emirates

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UAE National preferred

Function: Helpdesk Role: Analyst

Answer all calls/emails reaching the support line and ensuring required SLAs are met.

Install hardware and peripheral components like disk drives, printers, keyboards and monitors.

Load software packages such as networking components, operating systems and office applications.

Install, repair and conduct preventive maintenance of personal computer by providing technical support.

Troubleshoot software and hardware failures and determine network problems.

Diagnose and resolve incidents using documented procedures to perform responsibilities.

Addressing user tickets concerning current IT processes and workflows.

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