Job Description

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.


When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

The Individual in this position is responsible to oversee the Pool & Beach areas of the recreation department and attend to the guest needs during his stay, providing personal service in assistance.

JOB RESPONSIBILITIES

To perform opening and closing procedures according to the shift To inspect pool and beach areas at start, during and at the end of the shift to ensure that the setup of the department is in accordance with established standard To ensure that standards are maintained at a superior level on a daily basis To execute the standards of Recreation in the set-up of amenities (changing rooms) as well as beach and pool chairs To re-arrange furniture layout whenever necessary To distribute the towels and amenities needed To monitor, maintains cleanliness, sanitation and organization of the pool and beach areas To work in close coordination with other team members to ensure smooth operations To provide a courteous, professional, efficient and flexible service at all times To establish a rapport with guests, providing guest recognition and good customer relationships To respond to guest enquiries on pool activities as well as on kid's club and other information regarding the facility and services of the Hotel To control in-house guests and eventual outside visitors To escort arriving guest to requested area (pool, beach) To anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day Maintain positive guest relations at all times To maintain pool, including proper chemical PH rate for the purpose of maintaining the facilities and complying with mandated health and requirements To assist lifeguards in maintaining swimming pool equipment for the purpose of ensuring the equipment is in proper working condition To report technical difficulties to the maintenance department To control inventory of towels To Control inventory of pool games (table tennis rackets, football etc) To Report any damage immediately to the supervisor or the Director of Recreation To support the ordering of pool supplies To ensure a high standard of personal appearance and hygiene as well as wear the correct uniform and name tag at all times To attend briefings, as required and contribute to all staff meetings, Departmental and Hotel trainings as scheduled and other related activities To interact with other departments to provide additional or specialized guest services To know and adhere strictly to Lost & Found procedures To report to the supervisor and/or Director of Recreation any sickness or unusual behaviour of guests Is responsible for the pool information board set-up

Qualifications

Minimum of one-year experience in the same position in a 5 Luxury Hotel * Basic knowledge of detergents and pool cleaning methods