We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has several well-known customers facing brands such as Allianz Care, Nextcare and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance, and administration services to a wide range of customers. These include multinational companies, intergovernmental organizations (IGOs), non-governmental organizations (NGOs), private individuals, families, and students. Our mission is to ensure that customers have access to quality healthcare through our support, care, and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment, and value for our customer.

Summary

Allianz Partners\' Policy Management team is looking for an enthusiastic and motivated Technical Lead, who will work in conjunction with Policy Management Supervisors and Assistant Manager to deliver KPI\'s and strategic objectives for the Department.

The ideal candidate will have a strong background performance management, reporting and analytics. The role will involve working closely with, and providing support to, the Policy Management Leadership Team to ensure the team operates efficiently and that KPI\'s are met.

Key Responsibilities

• Drive improvement in PM productivity, quality and customer service.
• Support PM management in Distribute and monitor the team\'s daily workload to facilitate:

• Effective management of Policy Management tasks from onboarding, day-to-day through to renewal of customer accounts.
• The attainment of individual and group productivity
• Performance coach teams and individual Group Administration Representatives on all PM tasks and KPI\'s
• Liaise with other departments, brokers, Relationship Managers and Regional Sales Managers on a regular basis.
• Analyse, Report & Provide the PM Management with trends, insights and recommendations on Performance
• Support the PM Team on technical and customer queries and using knowledge/learnings from queries to drive process simplicity
• Highlight knowledge gaps to training team & include in huddles use cases
• Manage and improve the daily administrative tasks associated with Policy Management processing
• Assume a proactive and positive approach to the handling of complaints and escalated issues, in line with established protocols, ensuring effective communication with internal and external stakeholders in collaboration with PM Management.
• Identify and implement system and process enhancement ideas to maximise productivity and improve the quality of adjudication decisions.
• Represent Policy Management in ongoing projects providing subject matter expertise and UAT where required to ensure the successful delivery of requirements.
• Effective succession planning to ensure operational success and employee development & retention.
• Deputise for Policy Management Supervisor and Assistant Manager, where required.

Key Requirements

• Strong analytical
• Customer focused
• Honesty and Integrity
• Strong Communication (verbal & written) and Interpersonal Skills
• Ability to motivate a team and to lead by example
• Strong time management skills and ability to work well under pressure
• Results Driven
• Flexible
• Strong Knowledge of Microsoft Office ( Excel, Word)
• Completion or progression towards the Diploma in Private Medical Insurance

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

For more information, please visit:

Allianz