Job Description

Policy Administrator | Insurance Administrator
Location: Dubai, UAE
Industry: Insurance / Financial Services
We are a dynamic organization in the insurance sector, seeking a meticulous and proactive Policy Administrator to join our team in Dubai. This role is central to ensuring seamless operations, exceptional client service, and the accurate management of insurance portfolios. If you are detail-oriented, an excellent communicator, and thrive in a fast-paced environment, we encourage you to apply.
Key Responsibilities:
As a Policy Administrator, you will be the crucial link between all parties involved. Your core duties will include:

• Client & Stakeholder Management: Act as the primary liaison between clients, healthcare/insurance providers, underwriters, and internal teams.
• Policy & Records Administration: Maintain meticulous, up-to-date electronic records for all insurance policies, renewals, endorsements, and cancellations.
• Claims Processing: Ensure the accurate, timely submission, tracking, and follow-up of insurance claims to facilitate swift approvals and payments.
• Client Support & Education: Assist clients in understanding their policy terms, conditions, coverage limits, and exclusions.
• Risk & Compliance Vigilance: Identify, document, and escalate potential fraud risks. Implement and adhere to strict data protection and confidentiality protocols.
• Discrepancy Resolution: Liaise directly with underwriters and providers to gather information, clarify details, and resolve any policy or claims discrepancies.

Ideal Candidate Profile:

• Proven experience (2+ years) in an insurance administration, policy servicing, or claims support role.
• Strong knowledge of general insurance principles and policy/claims lifecycle.
• Exceptional organizational skills and a keen eye for detail.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Proficiency in MS Office and insurance management software.
• Ability to handle sensitive information with integrity and discretion.
• Strong problem-solving skills and a proactive customer-service attitude.

What We Offer:

• A competitive salary and benefits package.
• Opportunity to work in a professional, growth-oriented environment.
• Engagement with a diverse client and provider network.
• Career development opportunities within the insurance field.

Skills Required