Job Description

PHARMACY TECHNICIAN
Location: Abu Dhabi, United Arab Emirates
Department: Pharmacy Department
Reporting To: Senior Pharmacist / Pharmacy Supervisor
Job Purpose:
To support the pharmacy department's operational efficiency under the direct supervision of a licensed Pharmacist. Key duties include the accurate preparation and dispensing of medications, inventory management, and administrative tasks to ensure a smooth workflow and allow pharmacists to focus on clinical services.
Key Responsibilities:
Medication Preparation & Dispensing Support:

• Accurately select, count, pour, weigh, measure, and package medications as per the pharmacist-verified prescription or medication order.
• Prepare sterile compounded products (e.g., IV admixtures, TPN, chemotherapy) in accordance with aseptic technique in a cleanroom environment (if assigned to IV services).
• Pre-pack bulk medications into unit-dose packages and label them correctly.
• Operate and maintain automated dispensing cabinets (Pyxis, Omnicell) on patient care units, including restocking and discrepancy resolution.
• Manage the pharmacy's outpatient dispensing window under the pharmacist's final verification.

Inventory & Supply Chain Management:

• Perform daily stock takes, monitor par levels, and generate purchase orders for routine medications and supplies.
• Receive, verify, and store incoming pharmaceutical orders, checking for correct quantities and temperatures.
• Maintain proper storage conditions and organize the pharmacy stockroom (e.g., cold chain management, FIFO rotation).
• Process returns and manage the removal of expired/recalled drugs.

Administrative & Clerical Duties:

• Manage patient profiles and input prescription data into the pharmacy computer system.
• Handle billing, insurance claims processing, and co-payment collection as per UAE health insurance schemes (Thiqa, Daman, etc.).
• Answer phone calls, direct inquiries to the pharmacist, and manage the pharmacy's front-end operations.
• Maintain a clean, organized, and safe work environment.

Compliance & Team Support:

• Adhere to all DOH Abu Dhabi, MOHAP, and institutional policies, especially those related to controlled substances and sterile compounding.
• Assist pharmacists with medication reconciliation documentation and other quality control tasks.
• Participate in departmental training and meetings.

Qualifications & Requirements:

• Education: Diploma in Pharmacy Technology from an accredited institution or a relevant healthcare certification.
• Licensure/Certification: Mandatory. Valid DOH Abu Dhabi license as a "Pharmacy Assistant" or "Pharmacy Technician." National certification (e.g., CPhT) is an advantage.
• Experience: Previous experience in a hospital or retail pharmacy setting in the UAE is preferred.
• Skills:
• Strong numerical and organizational skills.
• Proficiency in English; Arabic is highly beneficial for patient interaction.
• Ability to work accurately, efficiently, and under pressure in a team.
• Basic computer literacy (MS Office, pharmacy software).

Skills Required