Job Description

The purpose of this position is to assist the Performance & Planning Manager in service delivery monitoring by carrying out performance analysis and service regularity of the Dubai Metro & Tram.

MAIN RESPONSIBILITIES:

Assist the Performance & Planning Manager in service reliability tracking by monitoring and analysing the operations performance of the Dubai Metro and Dubai Tram. Tasks include collecting performance data, data cleansing, carrying out data analysis, calculating on-time & headway performance, calculating service reliability, performing running time and load analysis, gathering inter-station stop statistics, and producing distribution graphs and trend analysis reports. Review operational performance against targets and recommend improvements to service delivery. Compile the contractual monthly report accurately for submission to the client at the stipulated time. Carry out detailed investigation of all minor and major incidents, collect data and evidence so as to reach a recommendation/ conclusion for incident attribution. Carry out regular monitoring of SLAs and KPIs to ensure continuous improvement in all areas of operational performance. Ensure all data are correctly updated and easily retrievable to produce ad hoc reports as required by the senior management. Analyse trends and make viable recommendations to all departments by providing solutions to ensure continuous improvement. Provide accurate performance reports for contractual meetings, internal and executive meetings. Perform and carry out other duties as instructed / directed by the Performance & Planning Manager and Head of Planning & Performance. Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards. Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy. To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities. Ensure compliance with all training requirements of Keolis-MHI and ensure adherence to these requirements at all times whilst in employment. Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.

KEY SKILLS

Proficient in spoken and written English and Arabic. Active listening. Attentive to details and able to multitask. Good interpersonal and communications skills at all levels. Excellent numerical and PC skills including the use of MS Excel and 2-D graphs as analytical tools. Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads, events and emergencies. Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.

EDUCATIONNAL QUALIFCATIONS

* Ideally a degree holder or high diploma of post-secondary education in a related discipline.