Job Description

JOB TITLE
People & Organization Manager | MAF Retail | Hypermarket UAE
ROLE SUMMARY
The P&O Manager is responsible for driving and supporting all people-related matters across a large frontline workforce in supermarkets. This includes ensuring effective workforce planning, frontline engagement, manager capability building and coaching, and consistent execution of core P&O processes. The role acts as a key partner to operations, providing hands-on support across multiple stores while fostering a positive, compliant, and high-performance work environment.
ROLE PROFILE

• Ensure optimal staffing levels across stores through effective workforce planning and coordination with recruitment teams
• Monitor frontline performance and support store leadership with regular reviews and interventions
• Handle employee relations matters including grievances, investigations, and disciplinary actions
• Oversee onboarding and ensure consistent execution of frontline training programs
• Review and address attendance, absenteeism, and timekeeping trends across stores
• Ensure consistent execution of core P&O processes like performance reviews, probation reviews, talent identification and performance improvement plans
• Support implementation of structural or operational changes (e.g., new archetypes, restructuring)
• Drive the rollout and follow-up of frontline development programs to build capability and support career growth

REQUIREMENTS

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 5-7 years of P&O experience, with at least 2-3 years in retail industry
• Strong knowledge of labor laws and compliance practices in the UAE
• Solid understanding of workforce planning and attendance management
• Proven experience supporting large frontline teams across multiple sites or zones
• Arabic speaker is a must

WHAT WE OFFER

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Skills Required