Job Description

Job Title Pensions Client Manager

Description

What you can expect:The overall focus of the Operations & Technology (O&T) Client Manager is to provide oversight and support on day to day administration activities for a specific portfolio clients. In the role, additional project management for scheme changes and new business installations will also be expected.The O&T client manager will be responsible for all aspects of the day to day delivery of an excellent, efficient service level to a specific portfolio of clients. The successful candidate will work closely with O&T business leaders, O&T teams, Client Managers and Client Directors and actively participate in the development of our administration service offering and seek to find efficiencies across processes and deliverables.They will be responsible for providing support to all colleagues in O&T including supporting the DB and DC Operations Teams and Pension Payroll as required.We will rely on you to:You will work within the client management team to ensure that service delivery meets client expectations including members' needs. You will proactively work with the client management team, administration teams and other parts of the business to strengthen relationships, especially with our colleagues in the wealth area, to enhance Mercer's ability to deliver a strong, efficient service to our clients.You will assist with the completion of RFP documents and have a natural interest in sales with the view to representing the O&T area at client pitches of the future.You will monitor service level agreements and following up on annual calendar of events actions for key clients. You will project manage and complete various system processes for the smooth installation and exiting of clients, including the preparation and delivery of project plans and estimated costs.You will contribute to general business related projects and process reviews that will benefit the overall business as allocated by the Unit Leader.The following provides a brief outline of the profile and expectations of the role:Day to day contact with clients on all administration issues including delivery of an accurate, timely and reliable service to these clients.Works closely with the O&T client service team and Administration Teams (includes onshore and offshore teams) in developing a proactive relationship with client contacts, ensuring they are kept abreast of developments, issues and plans associated with the relevant scheme.Assist with the resolution of client and member related issues and ensure successful resolution, escalating appropriately where required.Attendance at Client/Trustee meetings when requiredWhere the need arises, this will include DB and DC schemes for the same client.Understanding our 'premier' clients and building an exceptional service to deliver to them.Support the service our clients to the highest standard and ensure accuracy, efficiency and professionalism at all times.Ability to support the resolution of complex issues - internal & externalConsistently prioritise work - identifying issues but also offering ideas and solutions.Proactive in identifying areas for service enhancement - always looking to improveBuild internal relationships across LOBs and promote O&T.Develop relationships with our offshore colleagues working with them to ensure they have a greater understanding of the Irish market and can service our clients effectively.What you will be rewarded with:Our employees enjoy excellent benefits such as:Competitive salary with annual reviewUp to 12% pension contributionFull healthcare coverStudy SupportFlexitime or flexistartHybrid Working patternFlexible working/potential to work from homeSports & Social clubs/Wellness ProgrammePaid annual leave and ability to purchase additional leave daysTravel ticket/bike to work/dental are optionalSubsidised canteenWhat you will need to have:High level of accuracy/attention to detailExcellent organisational skills and ability to prioritise workloads and work to tight deadlinesEffective communication skills and proven track record to provide a high level of customer serviceStrong interpersonal skills - influencing and building trust quickly, navigating complexity with confidence and negotiating with tenacity and focus.Problem solving and critical thinking skills, allowing you to quickly analyse processes and procedures to identify optimal delivery.Comfortable operating at all levels with confidenceCollaborative team player with a flexible approach to workStrong commitment to integrity and ethics.Fluent English is essentialWhat makes you stand out:The candidate should have a very strong interest in learning more about our clients and how we can support the broader Mercer businessGood administration background of 5+ yearsProven track record of managing clients, projects and delivering to targetsGood presentation skills and confident speaking at meetingsAbility to work to deadlines, under pressure, managing expectations and updating relevant stakeholdersStrong excel knowledgeGood knowledge of DB and DC scheme operationsProject management qualification an advantageMERCER believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. In Ireland, Mercer employs over 500 employees in offices based in Dublin and Cork. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including , and , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter .

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