Job Description

Job Title Private Client Manager

Description

The Private ClientManager is responsible for designing and assisting in implementing a seamless customer experience for clients throughout channels and touchpoints. S/he will lead and coordinate projects in this domain with external and internal stakeholders.Client and Business DevelopmentClient facing ambassador for the BrandExplore and develop new engagement models for actual and potential high value international and domestic clients.Accelerate sourcing of high potential prospects while increasing retention and growth of existing client portfolio.Create purposeful, targeted and personalized gifting strategy - in collaboration with the Marketing team - increase client retention and encourage repeat spend.An active networker, proactively identifying opportunities to meet potential & existing clients through relevant industry and social eventsWorks with Growth Marketing team to perform client insights & analysis (salesforce,CRM) to make business recommendations and improvementsCollaborate with Marketing (Retail Marketing & PR, CRM) on small scale, personal and intimate activities as well as in store & external eventsDesign, create and deliver targeted events for the High Net Worth client segment.Network with existing and prospective customers, proactively identifying and acting on opportunities to engage prospective and existing clients through relevant industry and social events.Support Store Team Development within clientelingCoach, train and monitor Managers and store team to ensure a consistent delivery of client experienceReporting/ FeedbackSource insight from internal stakeholders, such as customer service executives and other customer- facing teams, so as to identify customer experience gaps versus the vision. and opportunities, if any in the client experience.Liaise with internal teams such as Marketing, Operations, Retail, B&M, and Finance in order to ensure that gaps in the customer experience, irrespective of where they occur in the journey, are removed.Act as the customer advocate, raising red flags wherever processes of systems need to be changed in order to ensure the customers have a seamless experience.Develop and promote additional client insights and analysis (e.g., salesforce and clienteling app) in order to recommend business improvements.What you'll need to succeedExperiencewithin a Private Client manager, Luxury Store Manager or Personal shopping roleStrong client portfolio within Luxury FashionExperience in Luxury retail within the Region would be a plusArabic would be an added benefit for this roleThis role will requiretravel across the GCCWhat we can offer youWith us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts. To view all our perks and benefits,

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