Job Description

Payment Operations Processor - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The Payment Operations Processor role at First Abu Dhabi Bank in Abu Dhabi is responsible for processing assigned payment operations within a specific product or functional area, ensuring error-free, timely, and compliant transaction execution while maintaining high standards of risk control, customer satisfaction, and regulatory compliance.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Operations
Salary: 8000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Process payment transactions accurately and within agreed service level agreements
• Ensure all transactions fully comply with customer instructions, internal policies, and regulatory requirements
• Minimize operational risk by adhering strictly to bank procedures, controls, and compliance standards
• Perform daily processing activities related to assigned payment products or sub-functions
• Conduct monthly reconciliations and follow up on outstanding items
• Support internal departments by providing timely operational delivery and assistance
• Maintain proper record management and archival in line with bank guidelines
• Act as primary custodian for security items and customer records
• Prepare periodic reports and management information to support decision making
• Maintain high levels of internal and external customer satisfaction
• Participate actively in unit, departmental, and bank-wide initiatives
• Support multi-desk and multi-function operations as required
• Assist line manager in identifying and mitigating operational risks
• Contribute to process improvement initiatives to enhance efficiency and reduce errors
• Ensure strong housekeeping standards including reconciliations and trackers

Performance and Control Accountabilities

• Achieve zero operational losses and zero high-risk errors
• Ensure no near-miss or income leakage events
• Maintain zero customer complaints and at least 95% adherence to turnaround time standards
• Achieve internal customer satisfaction scores above 90%
• Ensure no unauthorized breaches of policies, procedures, or regulatory requirements
• Maintain satisfactory audit ratings with no critical findings
• Support implementation of approved process improvement initiatives

Candidate Requirements

• Bachelor's degree
• Minimum 3 years of relevant banking operations experience
• At least 2 years of experience in a similar payments processing role
• Strong attention to detail and accuracy
• Good understanding of payment operations, controls, and reconciliation processes
• Ability to work within strict deadlines and service standards
• Strong sense of accountability, compliance, and risk awareness
• Ability to work effectively within a team and support multiple functions

About the Company
First Abu Dhabi Bank is the UAE's largest and global bank, delivering comprehensive corporate, investment, retail, and transaction banking solutions. Headquartered in Abu Dhabi, FAB combines international expertise with strong governance and operational discipline to deliver reliable, secure, and efficient banking services across local and global markets.
Job Title Payment Operations Processor - First Abu Dhabi Bank - Abu Dhabi, UAE
Payment Operations Processor - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The Payment Operations Processor role at First Abu Dhabi Bank in Abu Dhabi is responsible for processing assigned payment operations within a specific product or functional area, ensuring error-free, timely, and compliant transaction execution while maintaining high standards of risk control, customer satisfaction, and regulatory compliance.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Operations
Salary: 8000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Process payment transactions accurately and within agreed service level agreements
• Ensure all transactions fully comply with customer instructions, internal policies, and regulatory requirements
• Minimize operational risk by adhering strictly to bank procedures, controls, and compliance standards
• Perform daily processing activities related to assigned payment products or sub-functions
• Conduct monthly reconciliations and follow up on outstanding items
• Support internal departments by providing timely operational delivery and assistance
• Maintain proper record management and archival in line with bank guidelines
• Act as primary custodian for security items and customer records
• Prepare periodic reports and management information to support decision making
• Maintain high levels of internal and external customer satisfaction
• Participate actively in unit, departmental, and bank-wide initiatives
• Support multi-desk and multi-function operations as required
• Assist line manager in identifying and mitigating operational risks
• Contribute to process improvement initiatives to enhance efficiency and reduce errors
• Ensure strong housekeeping standards including reconciliations and trackers

Performance and Control Accountabilities

• Achieve zero operational losses and zero high-risk errors
• Ensure no near-miss or income leakage events
• Maintain zero customer complaints and at least 95% adherence to turnaround time standards
• Achieve internal customer satisfaction scores above 90%
• Ensure no unauthorized breaches of policies, procedures, or regulatory requirements
• Maintain satisfactory audit ratings with no critical findings
• Support implementation of approved process improvement initiatives

Candidate Requirements

• Bachelor's degree
• Minimum 3 years of relevant banking operations experience
• At least 2 years of experience in a similar payments processing role
• Strong attention to detail and accuracy
• Good understanding of payment operations, controls, and reconciliation processes
• Ability to work within strict deadlines and service standards
• Strong sense of accountability, compliance, and risk awareness
• Ability to work effectively within a team and support multiple functions

About the Company
First Abu Dhabi Bank is the UAE's largest and global bank, delivering comprehensive corporate, investment, retail, and transaction banking solutions. Headquartered in Abu Dhabi, FAB combines international expertise with strong governance and operational discipline to deliver reliable, secure, and efficient banking services across local and global markets.
Post Details
Job Start Date
Salary from 8000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required