Job Description

Job Title: Patient Relationship Executive

Industry: Healthcare / Medical Services

Job Summary:

We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage patient communication primarily over the phone. This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey. The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telecalling or patient coordination.

Key Responsibilities:

Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure. Manage inbound calls and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols. Educate patients about available treatments, diagnostic services, specialties, and other offerings. Update and maintain accurate records of patient, follow-ups, and call outcomes using clinic or hospital software. Collaborate with doctors, nursing staff, and administrative teams to ensure smooth scheduling and coordination. Send appointment reminders, payment follow-ups, and reports to patients via call, SMS, or email. Handle patient concerns or complaints with empathy and escalate complex issues to the appropriate department. Assist with basic administrative tasks related to patient handling, call logs, and documentation.
Desired Candidate Profile:

Minimum 2 year of experience in telecalling, patient coordination, or customer service--preferably in a healthcare or medical setting (clinic, hospital, diagnostic center, etc.). Excellent verbal communication skills in English; knowledge of regional languages is a plus. Strong interpersonal skills with a patient-centric and polite approach. Ability to manage high call volumes, multitask, and stay organized in a fast-paced medical environment. Familiarity with electronic health record (EHR) systems, appointment scheduling tools, and medical terminology is a bonus. Proficient in MS Office and basic computer operations.
Additional Details:

Experience Required: 2+ years in Healthcare Telecalling / Patient Support Education: Bachelor's degree preferred (any discipline) Shift Timings: Rotational or Day Shift (as per operational needs) Joining: Immediate joiners will be given preference
Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Application Question(s):

Are you available for immediate joining?
Experience:

* Healthcare/Hospital : 1 year (Required)