Job Description

Job Summary:

We are looking for an enthusiastic and customer-focused

Patient Relationship Executive

to manage patient communication over the phone. The ideal candidate will have a strong background in telesales or telecalling, and will be responsible for handling inquiries, booking appointments, following up with patients, and providing outstanding service in a healthcare environment.

Key Responsibilities:

Make outbound calls to patients for appointment confirmations, follow-ups, and service feedback. Handle inbound calls and respond to patient inquiries professionally and efficiently. Provide information about services, doctors, and procedures. Maintain accurate records of all patient interactions and follow-ups. Coordinate with internal teams to ensure smooth scheduling and patient experience. Remind patients about upcoming appointments, payments, or reports. Handle patient concerns or complaints with empathy and escalate issues as needed. Support administrative tasks related to calls, bookings, and documentation.

Desired Candidate Profile:

Minimum 1 years of experience in telesales, telecalling, or call center/customer support roles--preferably in a healthcare or service industry. Strong verbal communication skills in English Good listening skills and a polite, patient-focused attitude. Ability to handle high call volumes and multitask effectively. Familiarity with healthcare or clinic operations is a plus. Proficient in MS Office and basic computer usage.

Additional Details:

Experience:

1+ years in Telecalling/Telesales/Customer Support

Education:

Bachelor's degree or equivalent preferred

Shift:

Rotational / Day shift (as per business needs)

Availability:

Immediate joiners preferred
Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Application Question(s):

Are you available to join immediately?
Experience:

Talesales: 1 year (Required)
Location:

* Dubai (Required)