Job Description

We are seeking a

Patient Experience Lead

with a strong sales mindset to convert patient inquiries into confirmed bookings while delivering an exceptional, high-touch clinic experience. This role is responsible for maximizing lead conversion, driving revenue, and building long-term patient relationships from first contact through post-treatment follow-up.

Key Responsibilities:

Proactively handle all incoming leads via calls, WhatsApp, and email with a consultative sales approach Qualify leads, identify patient needs, and recommend suitable treatments to drive conversions Convert inquiries into consultations and treatment bookings through confident, persuasive communication Follow up consistently with leads to close sales and increase treatment uptake Work closely with doctors and medical staff to align treatment plans and pricing discussions Track lead performance, conversion rates, and patient feedback to optimize sales strategies Train and motivate front-line staff to meet conversion and revenue targets while maintaining service excellence

Qualifications:

Proven experience in sales, patient coordination, or client conversion (aesthetic/medical clinic experience highly preferred) Demonstrated ability to close leads and achieve booking or revenue targets Strong negotiation, objection-handling, and upselling skills Confident, persuasive communicator with a patient-first sales mindset Highly organized, proactive, and performance-driven Fluent in English; additional languages are a strong advantage
Job Type: Full-time