Job Description

About the Role:

We are looking for a

Patient Experience Lead

who will play a key role in both

delivering excellent patient care and converting inquiries into loyal patients

. From the first inquiry to post-treatment follow-up, you will ensure every individual feels valued, supported, and confident in their decision to proceed with treatments.

Key Responsibilities:

Respond promptly and professionally to new patient inquiries across all channels (calls, WhatsApp, emails). Build trust and rapport with prospective patients, addressing their concerns and guiding them toward the right treatments. Convert leads into confirmed bookings by providing accurate information and personalized recommendations. Ensure a smooth, welcoming, and positive journey from consultation to treatment and beyond. Collaborate with the medical team to ensure treatment plans are clearly communicated and followed through. Collect feedback and use insights to improve conversion and retention strategies. Train and motivate front-line staff to uphold high standards of service and patient engagement.

Qualifications:

Experience in patient coordination, sales, or customer service (healthcare or aesthetics industry experience is a strong advantage). Proven ability to convert leads into paying clients/patients. Excellent communication and interpersonal skills, with a natural ability to build trust. Organized, proactive, and results-driven. Fluency in English; other languages are a plus.

What We Offer:

Competitive salary plus performance incentives. Professional and supportive work environment. Opportunities for growth within the aesthetics industry.
Job Type: Full-time