Job Requisition ID: 157096

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

As the Parts Sales Representative at FAMCO DIP, you will lead the parts counter operations, ensuring efficient, customer-focused parts sales to meet client demands and uphold our commitment to service excellence.

What you will do:

• Achieve Parts sales targets and foster sales volume growth in your designated area.
• Responsively handle customer inquiries and assist them in selecting the necessary Parts and Accessories efficiently.
• Ensure accurate quotations, sales orders, and application of customer discounts in alignment with standard operating procedures.
• Proactively manage Parts back-orders, keeping customers informed and ensuring on-time delivery.
• Oversee Warehouse Management and Operations.
• Address customer complaints promptly, prioritizing customer satisfaction.

Required skills to be successful:

• Computer Proficiency: Proficient in Microsoft Office products and familiar with the Parts section of the Dealership Management System. Ability to use various computer applications to support operations.
• Effective Communication: Strong ability to communicate with both customers and company personnel in a clear and engaging manner.
• Relationship Building: Skilled in building and maintaining warm and friendly relationships with customers.

About the team:

Our FAMCO DIP team is a dedicated group of professionals committed to delivering exceptional customer service, upholding quality standards, and ensuring operational efficiency. We value open communication, collaboration, and a strong work ethic. Our common goal is to exceed customer expectations and empower each team member to reach their full potential.

What equips you for the role:

• A minimum of 5-7 years of work experience in automotive or equipment spare parts, particularly in Heavy Commercial Vehicles, industrial products, and Construction Equipment.
• Results-Driven Attitude: A proactive, results-oriented mindset focused on meeting and surpassing sales goals.
• Product Knowledge: In-depth knowledge of our products or services, enabling effective communication and recommendations to clients.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\'s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Al-Futtaim