Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role: To find and assist in fulfilling customer requirement of parts and be able to supply as soon as possible his requirement and can advise related parts.
What you will do:
Handle complete parts sales process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales. Responsible for credit customer’s follow-up of payments as per credit terms and conditions granted to the customers. Ensure to communicate and consume parts ordered on urgent orders as soon as parts received. Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labour and recalls. Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records. Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report. Follow customer service values and achieve CSI targets to surpass in meeting the needs and expectations of the customers.
Required Skills to be successful:
A minimum of 2-3 years experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
Communication skills in English / Arabic, Good interpersonal skills, Good in MS Office, Well –versed in EDOL
Ability to speak, write and read English to deal with supervisors and customers
PC literate; knowledge of SAP preferred ; relationship builder; the ability to build and maintain friendly, warm relationships with customers, good listener
What equips you for the role:
You will be undergraduate or having Post-Secondary Diploma in Auto or Electro Mechanic Specialty.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.