Job Description

Job Requisition ID:

174658


Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

The Parts Executive plays a crucial role in counter sales, both retail and B2B, ensuring the efficient handling of customer needs and logistics activities. The position is pivotal in meeting sales targets and enhancing the customer service experience. Success in this role requires overseeing customer requests, managing stock levels, and ensuring excellent customer satisfaction through performance reviews and adherence to standard operating procedures. The role involves active engagement in sales oversight, customer management, and supporting team efforts to meet and exceed sales targets.

What You Will Do

Oversee customer requests and B2B market needs, ensuring compliance with B2B delivery processes and monitoring customer satisfaction metrics with continuous improvement action plans Achieve 100% of monthly and annual sales targets for both retail and B2B segments, analyzing CSI score reports to track performance Conduct weekly performance reviews using key KPIs like sales and invoicing, ensuring adherence to standard operating procedures (SOPs) Provide accurate quotes for all parts, clearly explaining pricing to customers to enhance transparency and trust Follow up center operations and ensure all documentation adheres to standard operating procedures Guarantee proper stock availability by managing replenishment in coordination with the Parts Stock Controller Support team efforts in selling oils, batteries, and ensuring achievement of sales targets across all product categories (oil, spare parts, batteries) Review and analyze sales performance reports, lost sales data, and conversion ratios to inform service center effectiveness Ensure accurate pricing, invoicing, and proper collection processes following SOPs, analyzing financial transactions for accuracy and timeliness Monitor achievement of volume and value sales targets across categories, adapting strategies to market demands Address and resolve customer complaints within designated timelines to maintain high customer satisfaction Engage with customers to assess their needs, explaining product options including features, benefits, and pricing details Build and maintain positive relationships with customers, continuously striving for high satisfaction levels Develop and implement a comprehensive sales plan that aligns with customer needs and company goals Review key performance indicators (KPIs), complaints, and customer satisfaction metrics to drive improvements

Required Skills To Be Successful

B.Sc. or equivalent education level 3-5 years of experience, preferably in the automotive industry Ability to manage and analyze sales data effectively for performance improvement Experience in managing stock levels and coordinating with the parts stock controller for efficient inventory management

About The Team

You'll join the Spare Parts function within Automotive - Tier 1 After Sales, collaborating daily with the Parts Stock Controller, service center operations, and retail teams to keep stock accurate, processes efficient, and customers satisfied.

What Equips You For The Role

Courteous and polite telephone and interpersonal manner, with strong communication skills in both Arabic and English Proficiency in Microsoft Office tools and desirable knowledge in basic accounting Analytical skills with a proactive, hardworking, and motivated approach Ability to accept additional tasks and exhibit good time management skills Strong customer service and communication skills in English and Arabic Proficiency with Microsoft Office tools and basic accounting skills

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.



Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.



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