Job Description

Job Purpose:

The Outlet Floor Manager is responsible for leading and supervising the daily floor operations of the outlet, ensuring smooth service, a positive customer experience, and achievement of sales targets. The role involves managing staff performance, maintaining operational standards, and ensuring compliance with company policies.

Key Responsibilities:Operational Management:

Oversee day-to-day floor operations to ensure smooth service flow and high customer satisfaction. Monitor and maintain visual merchandising standards, stock levels, and overall outlet presentation. Ensure adherence to safety, hygiene, and quality standards as per company policies.

Team Leadership:

Supervise, train, and motivate floor staff, ensuring they meet performance expectations. Allocate tasks and schedules to team members based on business needs. Provide on-the-job coaching and support to enhance staff performance.

Customer Service:

Ensure all customers receive exceptional service and their needs are promptly addressed. Handle customer inquiries, complaints, and feedback professionally. Act as a point of escalation for complex customer issues.

Sales & Performance:

Drive sales and achieve targets by optimizing team performance and enhancing customer engagement. Monitor daily sales, identify gaps, and implement corrective actions as needed. Collaborate with the Store/Outlet Manager to plan promotions and upselling strategies.

Reporting & Administration:

Maintain accurate records of daily sales, inventory, and staff performance. Support stock management processes including stock takes, replenishment, and loss prevention. Provide regular reports and updates to the Store/Outlet Manager.

Key Skills & Competencies:

Strong leadership and team management abilities. Excellent communication and interpersonal skills. Problem-solving and decision-making capabilities. Sales-driven mindset with a focus on customer satisfaction. Ability to multitask and work under pressure in a fast-paced environment. Good understanding of retail operations and inventory management.

Qualifications & Experience:

Bachelor's degree or diploma in Business Administration, Retail Management, or a related field (preferred). Minimum 3-5 years of experience in a similar supervisory role within a retail or hospitality setting. Proficiency in POS systems, Microsoft Office, and retail management tools. Strong understanding of customer service principles and sales techniques.
Job Types: Full-time, Permanent

Pay: AED5,500.00 - AED7,000.00 per month

Application Deadline: 05/06/2025
Expected Start Date: 01/07/2025