Order Manager
Dubai, United Arab Emirates
Job Description
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Date Posted: 2024-01-23 Country: United Arab Emirates Location: United Technologies International Operations, Inc. UAE (DUBAI), Media One Tower, 30th Floor, Office 3001, Dubai, United Arab Emirates; P. O. Box 71662, Dubai, U.A.E. Position Role Type: Unspecified Primary Responsibilities:
- Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
- Serve as customer\xe2\x80\x99s primary point of contact.
- Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
- Track and measure performance results for airline operators.
- Drive key operational metrics including 98% customer service level.
- Generate quotes and manage account financials in accordance with contractual obligations.
- Monitor and expedite core returns to prevent delays in inventory replenishment.
- Participate in monthly metrics review to measure growth and performance.
- Problem solves complex issues to determine root cause and implement corrective actions to prevent reoccurrence.
- Provide AOG support outside of business hours as needed, including weekends.
- Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes & procedures and implement plan of action.
- Understand and comply with ITC and import/export regulations.
- Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.
- Bachelor\xe2\x80\x99s degree and 5 years of relevant experience OR
- Advance degree and 3 years of relevant experience OR
- In absence of a degree, 9 years of relevant experience is required
- Excellent Communication (written & verbal) & presentation ability in the English Language
- Possess strong organizational and time management skills
- Requires strong analytical skills and excellent attention to detail
- Must be flexible and able to adapt to change; self driven and motivated; able to prioritize and work independently with little direct supervision
- Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis
- Proficiency in MS Office suite tools such as Outlook, PowerPoint , Word , Excel
- Ability to travel approximately 10% of the time across the Middle East countries and occasionally, international travel may be required.
- SAP experience is a plus
- The ideal candidate thrives in a fast-paced customer service environment
- 3-5+ years\xe2\x80\x99 experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role
- Communication skills (written & verbal) & presentation ability in Arabic language would be preferred
- Proven experience developing and maintaining strong working relationships with customers in UAE or the neighboring GCC countries
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Job Detail
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Job IdJD1632954
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned