Job Description

We are seeking a proactive and detail-oriented

Operations Specialist

to manage and support daily field operations for our cleaning services company. The ideal candidate will oversee scheduling, workforce coordination, client satisfaction, and operational efficiency. This role is critical in ensuring that our cleaning teams are performing at high standards and meeting client expectations.

Key Responsibilities:

Plan, coordinate, and oversee daily cleaning operations across client sites Schedule and dispatch cleaning staff based on client requirements and location Monitor team performance and conduct regular site visits and inspections Ensure cleaning quality and service standards are consistently met Train new staff on cleaning protocols, safety guidelines, and client service expectations Manage inventory of cleaning supplies and equipment Act as a point of contact between clients and cleaning teams Resolve customer complaints and address service-related issues promptly Maintain accurate operational records, logs, and reports Ensure staff adhere to health and safety regulations at all times Support recruitment and onboarding of new cleaning staff

Requirements:

Proven experience in an operational or supervisory role in the cleaning or facilities industry (minimum 2-4 years) Strong leadership, communication, and problem-solving skills Knowledge of cleaning methods, products, and equipment Familiarity with UAE labor and safety regulations Excellent organizational and time management abilities Fluent in English (Arabic or other languages is a plus) Valid UAE driving license is

highly preferred

Job Type: Full-time