Job Description

Key Responsibilities

1. Tour Operations & Coordination

Oversee all tour arrangements -- hotel bookings, transfers, guides, meals, excursions, etc. Ensure all services are delivered according to the client's itinerary and quality standards. Coordinate between local offices, international partners, and ground staff. Supervise and monitor guides, drivers, and tour escorts. Handle last-minute changes, complaints, or emergencies efficiently.

2. Supplier & Partner Management

Negotiate contracts and rates with hotels, transport companies, and activity providers. Build and maintain strong relationships with suppliers and overseas agents. Evaluate supplier performance and ensure compliance with company standards.

3. Team Management

Lead and support operations executives and tour coordinators. Conduct regular team briefings and training sessions. Manage staff schedules and ensure workload balance.

4. Budget & Cost Control

Prepare tour costing, quotations, and operational budgets. Monitor expenses and ensure profitability targets are met. Approve supplier invoices and ensure accurate billing.

5. Quality Assurance & Customer Service

Implement quality control procedures for all tour services. Collect post-tour feedback and take corrective action where needed. Ensure high customer satisfaction and repeat business.

6. Reporting & Documentation

Maintain detailed tour files, reports, and correspondence. Generate performance reports on tours, suppliers, and staff. Ensure compliance with local tourism laws and safety regulations.

Skills & Qualifications

Bachelor's degree in Tourism, Hospitality Management, or related field. 5-10 years of experience in travel/tour operations (inbound/outbound). Strong knowledge of regional destinations (UAE, GCC, Asia, Europe, etc.). Excellent communication and negotiation skills. Proficiency in reservation systems, Microsoft Office, and travel software (Amadeus, Galileo, Tourplan, etc.). Leadership and team management capabilities. Crisis management and problem-solving skills. Multilingual ability (English essential; Arabic/Korean/other languages an advantage).
Job Types: Full-time, Permanent

Education:

Bachelor's (Required)
Experience:

Tourism: 5 years (Required)
Language:

English (Required)
License/Certification:

* IATA (Preferred)