Job Description

We are seeking an experienced and dynamic

Operations Manager

to oversee the daily operations of our cake shop, chocolate shop, and catering division. The ideal candidate will be responsible for managing staff, ensuring high-quality production, maintaining customer satisfaction, and driving efficiency and profitability across all business units.

Key Responsibilities:

1. Operational Management:

Supervise daily operations across all outlets (cake shop, chocolate shop, catering). Develop and implement SOPs to ensure consistency, quality, and hygiene standards. Manage inventory, supply chain, and procurement of raw materials. Coordinate with kitchen and production teams to meet daily demand and custom orders.

2. Staff Supervision & Training:

Hire, train, and supervise staff including chefs, service staff, and delivery personnel. Conduct regular team meetings, performance reviews, and skill development programs. Schedule shifts and manage labor costs efficiently.

3. Customer Experience:

Maintain high standards of customer service across all touchpoints. Handle escalated customer complaints and ensure resolution. Implement strategies to improve customer retention and satisfaction.

4. Sales & Marketing Support:

Coordinate with marketing for seasonal promotions, product launches, and catering campaigns. Monitor sales performance and suggest improvements based on data and customer feedback.

5. Financial & Reporting:

Manage budgets, control costs, and maximize profitability. Maintain records of sales, expenses, wastage, and inventory. Prepare and present operational reports to management regularly.

6. Compliance & Safety:

Ensure compliance with health, safety, and food hygiene regulations. Conduct routine audits and resolve non-compliance issues proactively.

Qualifications & Skills:

Bachelor's degree in Hospitality Management, Business Administration, or related field. 3+ years of experience in food service, bakery, or catering operations. Strong leadership and interpersonal skills. Excellent organizational and multitasking abilities. Proficient in POS systems, inventory management tools, and MS Office. Knowledge of food safety and handling practices (HACCP certification is a plus).
Job Types: Full-time, Permanent

Application Question(s):

Do you have experience working in similar concept ? (Chocolate, Cake shop) How many years of experience you have as Operations Manager ? What is your Notice Period ?
Work Location: In person