Job Description

Position:Operations Manager (Night-Shift)

: Principal Accountabilities . Organises team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs. . Implements service and team strategy plans and goals in collaboration with other teams/customers. . Coaching & training of team . Review business performance metrics, provides governance and resolution support . Implement and drive documentation and reporting of key metrics and results

Job Complexity ? Coordinates and supervises the daily activities of business or technical support or production team ? Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors ? Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager ? Typically does not spend more than 20% of time performing the work supervised ? Accountable for the results of medium-sized routine support or production operations teams ? Solves problems based on practice and precedent ? Trains team members and provides input to employee performance evaluations

Experience / Education Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.

Location:MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:Full time

Job Category:Business Support

R215975