Job Description

1. JOB PURPOSE

Maximizing sales and profitability

Providing your team with a stimulating and supportive environment

Maintaining and increasing standards customer service.

Driving team performance.

Controlling the training and development of your staff.

Develop and monitor food and labor budget for the department. Maintain highest professional food quality and sanitation standards.

In conjunction with F&B management team, assist in maintaining a high level of service principles in accordance with established standards.

2. MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE

Qualifications and Education:

A Diploma of Hotel management course, specialized in Food production

Degree in Hotel management or Culinary related course is an advantage

Experience:

Minimum 2 to 3 years of experience as OPERATIONS MANAGER in LEADING CAFE / QSR. Ideally with a professional diploma or certificate in Hospitality or Tourism management.
Good practical, operational and adequate administrative skills with a flair for creativity are a must.

Knowledge on:

Microsoft Office Programs

Retail ERP, is an advantage

Business Mathematics/Food Costing /P&L

4.

COMMUNICATION AND WORKING RELATIONSHIPS

(Explain the people and levels and reasons both within and outside the organization with which this job has to interact)

Am/DO/General Manager - on all operational aspects through feedbacks and reporting

Store Managers- for delegation and communication on team activities through briefings

Support staff - functions to ensure operational support, through emails & calls

External authorities (DM, Civil Defense etc.), external vendors (Salesmen, Merchandisers etc.), agencies and contractors (Maintenance contractors etc.) - to ensure compliance and support

5. KEY DIMENSIONS AND RELATED JOB RESULTS

Lead Area managers to ensure performance excellence in day-to-day cafe operations (in terms of customer service, restaurants achieving targets, adherence to SOPs and other guidelines)

Monitor sales and manage in-store actions to maximize profitability (e.g., through promotional activities, etc.)

Manage professional development needs of managers and ensure retention of top performers

Ensure compliance with company policies and procedures (including health and safety policy), local rules and regulations

Lead and support store team to drive performance excellence in cafes and ensure that all cafes meet sales and profitability targets. Identify reasons for missing targets and take appropriate action

Ensure that all stores are well maintained, adequately staffed and customers are satisfied

Ensured efficient and timely rollout of systems, procedures and programs

Developing & Coaching Store Managers /Area Managers to deliver outstanding performance.

Monitoring each store's performance and undertaking regular store reviews.

Regional responsibility for the delivery of an effective manpower plan.

Actively looking for ways to improve each customer's experience.

Developed strong co-ordination among different departments for effective functioning of the outlet

Ensured adherence of international standards in the organization in accordance with guidelines

Responsible for maintaining safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures

Provided support in training and developed staffs to identify potential

Engage with customers to ensure strong relationship and remove business obstacles, aligning with long term company direction

Setting sales targets

Keep a record of Aggregators (Zomato, Zomato cash, Careem, Uber, Deliveroo, etc.) Sales on daily basis for the entire month on a sheet to be reconciled by the Future POS data and Aggregator

Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability.

Develop business plans for optimal use of resources and time.

Assist in interviewing, recruiting, and training staffs.

Organize regular meetings with management to discuss about business updates, issues and opportunities.

Evaluate existing business procedures and recommend improvements.

6. OPERATING ENVIRONMENT

(Comment on any specific factors that affect the job and how the job is performed, such as special conditions, travel, work pressure, etc.)

Job location might change based on business requirement. Job holder may be relocated to any outlet or department.

Job is emotionally & psychologically demanding. Job holder may be pressurized from customer's requirements, operational needs, employee relations, process compliance, government regulations & external relations.

The working environment is physically demanding of time such as working long hours, working on holidays, & demands physical agility.

7. KEY COMPETENCIES

Operations Management

Budgeting

Cost Control

Customer service

Consistency

Business Acumen

Job Type: Full-time

Pay: AED17,500.00 - AED22,000.00 per month