Job Description

Operations Manager - Facility Management
Company: VALUE FACILITY MANAGEMENT & MAINTENANCE
Location: Dubai, UAE
Job Type: Full-time
Company Profile
VALUE Facility Management & Maintenance is a dynamic and growing provider of integrated facility services in the UAE. We are dedicated to delivering exceptional value and world-class service to our clients, ensuring their operational environments are safe, efficient, and of the highest standard. Our success is built on our people, and we are looking for a strategic leader to drive our operations forward.
Job Purpose
We are seeking an experienced and results-driven Operations Manager to oversee the end-to-end delivery of our hard and soft Facility Management services. The ideal candidate will be a strategic leader with a proven track record in the UAE market, responsible for ensuring operational excellence, financial performance, client satisfaction, and team development.
Key Responsibilities
Operational Excellence & Service Delivery:

• Lead the end-to-end delivery and quality of all hard (MEP, Civil, etc.) and soft (Cleaning, Security, Landscaping, etc.) FM services across multiple sites.
• Ensure all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded.
• Monitor and optimize preventive and corrective maintenance programs to ensure asset reliability and longevity.
• Oversee project mobilization, including the setup, resource planning, and manpower deployment for new contracts.

Financial & Resource Management:

• Develop, manage, and control operational budgets, ensuring effective cost control and resource allocation.
• Identify and implement initiatives for operational efficiency and cost-saving without compromising on quality or safety.

Client & Stakeholder Management:

• Build and maintain strong, long-term relationships with clients, acting as the primary point of contact for strategic matters.
• Proactively address client concerns, drive high levels of satisfaction, and ensure contract retention and growth.

Leadership & Team Development:

• Lead, train, mentor, and motivate a diverse team of site managers, supervisors, and technical staff.
• Foster a culture of high performance, accountability, and continuous improvement.

Health, Safety & Environment (HSE):

• Champion and ensure full compliance with all HSE regulations and company policies across all sites.
• Promote a zero-incident safety culture through regular audits, training, and awareness programs.

Business Development Support:

• Support the business development team in tendering and estimation for new bids by providing technical input, resource planning, and operational feasibility analysis.

Requirements & Qualifications
Essential:

• Bachelor's degree in Engineering (Mechanical, Electrical, Civil), Facility Management, or a related field.
• A minimum of 8-12 years of progressive experience in the Facility Management industry.
• At least 3+ years in a managerial operations role within the UAE, with proven experience managing multiple sites and a large team.
• Strong technical knowledge of MEP systems and soft services.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability in client relationship management and retention.
• Strong financial acumen with experience in budgeting and cost control.
• Proficiency in CAFM (Computer-Aided Facility Management) systems and MS Office Suite.
• Valid UAE Driving License is required.

Preferred Background:

• Candidates with experience in Integrated Facilities Management (IFM) companies will be highly preferred.

Skills Required