Operations Manager Facility Management

Dubai, United Arab Emirates

Job Description

Operations Manager - Facility Management
Company: VALUE FACILITY MANAGEMENT & MAINTENANCE
Location: Dubai, UAE
Job Type: Full-time
Company Profile
VALUE Facility Management & Maintenance is a dynamic and growing provider of integrated facility services in the UAE. We are dedicated to delivering exceptional value and world-class service to our clients, ensuring their operational environments are safe, efficient, and of the highest standard. Our success is built on our people, and we are looking for a strategic leader to drive our operations forward.
Job Purpose
We are seeking an experienced and results-driven Operations Manager to oversee the end-to-end delivery of our hard and soft Facility Management services. The ideal candidate will be a strategic leader with a proven track record in the UAE market, responsible for ensuring operational excellence, financial performance, client satisfaction, and team development.
Key Responsibilities
Operational Excellence & Service Delivery:

  • Lead the end-to-end delivery and quality of all hard (MEP, Civil, etc.) and soft (Cleaning, Security, Landscaping, etc.) FM services across multiple sites.
  • Ensure all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded.
  • Monitor and optimize preventive and corrective maintenance programs to ensure asset reliability and longevity.
  • Oversee project mobilization, including the setup, resource planning, and manpower deployment for new contracts.
Financial & Resource Management:
  • Develop, manage, and control operational budgets, ensuring effective cost control and resource allocation.
  • Identify and implement initiatives for operational efficiency and cost-saving without compromising on quality or safety.
Client & Stakeholder Management:
  • Build and maintain strong, long-term relationships with clients, acting as the primary point of contact for strategic matters.
  • Proactively address client concerns, drive high levels of satisfaction, and ensure contract retention and growth.
Leadership & Team Development:
  • Lead, train, mentor, and motivate a diverse team of site managers, supervisors, and technical staff.
  • Foster a culture of high performance, accountability, and continuous improvement.
Health, Safety & Environment (HSE):
  • Champion and ensure full compliance with all HSE regulations and company policies across all sites.
  • Promote a zero-incident safety culture through regular audits, training, and awareness programs.
Business Development Support:
  • Support the business development team in tendering and estimation for new bids by providing technical input, resource planning, and operational feasibility analysis.
Requirements & Qualifications
Essential:
  • Bachelor's degree in Engineering (Mechanical, Electrical, Civil), Facility Management, or a related field.
  • A minimum of 8-12 years of progressive experience in the Facility Management industry.
  • At least 3+ years in a managerial operations role within the UAE, with proven experience managing multiple sites and a large team.
  • Strong technical knowledge of MEP systems and soft services.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability in client relationship management and retention.
  • Strong financial acumen with experience in budgeting and cost control.
  • Proficiency in CAFM (Computer-Aided Facility Management) systems and MS Office Suite.
  • Valid UAE Driving License is required.
Preferred Background:
  • Candidates with experience in Integrated Facilities Management (IFM) companies will be highly preferred.

Skills Required

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Job Detail

  • Job Id
    JD2105684
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned