Job Description

The Operations Manager will have full ownership of daily operations

and will be directly responsible for hiring, building, and managing the entire field team.

Key Duties & Responsibilities

1. Daily Operations Management

Oversee all daily cleaning operations across residential and commercial jobs Ensure all bookings are executed on time and as scheduled Allocate cleaners, drivers, and supervisors efficiently Monitor attendance, punctuality, and shift coverage Handle last-minute cancellations, reschedules, and emergencies
2. Team Management & Performance

Lead and control the hiring process for all operational staff (cleaners, drivers, supervisors) Conduct interviews, skill assessments, and final selection of candidates Ensure only reliable, disciplined, and trainable staff are hired Build a continuous recruitment pipeline to support company growth Coordinate onboarding, training, and probation evaluation for every new hire
3. Quality Control & Service Standards

Maintain high service quality across all jobs Conduct random site inspections and audits Investigate complaints and implement corrective actions Ensure deep cleaning and special jobs meet promised standards Create and improve checklists, SOPs, and training material
4. Customer Experience & Issue Resolution

Handle escalated customer complaints and disputes Coordinate re-visits and service recovery Communicate professionally with clients and platforms (e.g., Justlife) Ensure high ratings, retention, and repeat bookings
5. Logistics & Resource Management

Manage staff scheduling and route planning Control cleaning supplies, tools, and equipment Track inventory and prevent misuse or wastage Coordinate with drivers for timely staff movement
6. Reporting & Business Control

Prepare daily, weekly, and monthly operations reports Track KPIs: job completion, complaints, re-visits, staff utilization Monitor costs related to manpower, transport, and supplies Suggest improvements to increase efficiency and profitability
Requirements

Minimum 3-5 years experience in operations management (cleaning, facilities, hospitality, or service industry preferred) Strong leadership and people management skills Excellent problem-solving and decision-making ability Ability to work under pressure and manage multiple teams Good communication skills in English Strong organizational and reporting skills UAE experience is mandatory Valid UAE driving license is preferred
What We Offer

Competitive salary based on experience Performance-based incentives Authority to build and run operations Growth opportunity in a fast-scaling company

This is a results-driven role.

We are not looking for a supervisor--we are hiring a leader who can own the entire operation and make the business run smoothly, profitably, and professionally.

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

How many years of operations management experience do you have in cleaning, facilities, or service-based businesses? Have you ever managed field staff (cleaners, drivers, supervisors)? If yes, how many people did you manage at peak? Why do you believe you are capable of running the entire operations of a cleaning company? * If selected can you join immediately?