Job Description

Key ResponsibilitiesPre-Sales Operations Leadership

Lead and manage the complete pre-sales function, including call centers, lead management, CRM, and client qualification. Design and implement pre-sales strategies to improve lead conversion rates and sales pipeline efficiency. Ensure timely follow-up, lead allocation, and quality customer engagement across all channels.
Process & Performance Management

Establish SOPs, KPIs, and performance dashboards for pre-sales teams. Monitor conversion ratios, response times, booking efficiency, and ROI of marketing campaigns. Continuously improve processes to enhance productivity and customer experience.
CRM & Technology Management

Oversee CRM systems to ensure accurate lead tracking, reporting, and data integrity. Drive automation and digital tools to streamline pre-sales workflows and reporting. Ensure CRM adoption and training across teams.
Cross-Functional Collaboration

Work closely with Sales, Marketing, Channel Partners, Finance, and Customer Service teams. Align marketing campaigns with pre-sales readiness and capacity planning. Support sales teams with qualified leads, insights, and conversion analytics.
Team Leadership & Development

Build, lead, and mentor high-performing pre-sales teams and managers. Conduct regular training on product knowledge, customer handling, and CRM usage. Foster a performance-driven and customer-centric culture.
Reporting & Strategic Insights

Prepare regular MIS reports for senior management on pre-sales performance. Provide data-driven insights to support pricing, campaign optimization, and inventory movement. Support leadership in demand forecasting and business planning.
Key Requirements

Bachelor's degree in Business, Marketing, Real Estate, or related field (MBA preferred).

10-15+ years

of experience in real estate pre-sales / sales operations, with at least

5 years in a leadership role

. Strong experience managing call centers, CRM systems, and large pre-sales teams. Proven track record of improving lead conversion and operational efficiency. Strong analytical, leadership, and stakeholder management skills.
Job Types: Full-time, Permanent

Pay: From AED40,000.00 per month