Job Description

About Vogue Vacation Homes:

Vogue Vacation Homes is a leading luxury property management company, managing a premium portfolio of apartments across Dubai. We specialize in delivering exceptional guest experiences, ensuring high-quality operations, and maximizing property performance for our owners.

Position Overview:

We are seeking an experienced and strategic

Operations Director

to lead and oversee all operational aspects of Vogue Vacation Homes. This role requires a results-driven leader to ensure operational efficiency, excellence in guest experience, and alignment with company goals across Dubai and Abu Dhabi.

Key Responsibilities:

1. Operational Leadership:

Oversee day-to-day operations across all departments, including housekeeping, maintenance, reservations, listings, and onboarding. Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistent service quality. Ensure all apartments are guest-ready and meet Vogue's luxury standards.

2. Guest Experience & Quality Control:

Monitor guest feedback and reviews, ensuring prompt resolution of complaints or issues. Implement and maintain quality assurance checks across all properties. Ensure pre-arrival and post-departure inspections meet high standards.

3. Team Management & Development:

Lead, mentor, and develop department managers and operational teams. Foster a positive, collaborative, and high-performance work environment. Conduct performance reviews, set KPIs, and ensure accountability across teams.

4. Revenue & Occupancy Management Support:

Collaborate with the revenue and reservations teams to optimize occupancy and rates. Monitor operational costs, identify efficiencies, and maintain budget compliance. Support the revenue strategy by ensuring seamless operations that maximize guest satisfaction.

5. Strategic Planning & Execution:

Develop and execute operational strategies in line with company objectives and growth plans. Oversee new apartment onboarding and ensure smooth integration into operations. Identify operational risks and implement proactive solutions to minimize disruptions.

6. Stakeholder Management:

Act as a key point of contact for property owners, ensuring transparency and satisfaction. Coordinate with external vendors, service providers, and contractors for efficient operations. Ensure compliance with all relevant regulations, licenses, and company policies.

Requirements:

Bachelor's degree in Hospitality, Business Administration, or related field. Minimum 5 years of experience in operations management, preferably Holiday Homes. Proven experience leading large, multi-functional teams. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Proficient in Microsoft Office, property management systems, and operational reporting tools. Fluency in English; Arabic is a plus.

What We Offer:

Competitive salary and benefits package. Opportunity to lead a high-performing team within a luxury property management company. Dynamic and growth-oriented work environment.
Job Type: Full-time

Pay: AED15,000.00 - AED20,000.00 per month

Application Question(s):

What is the status of the visa> What is your current notice?
Education:

Bachelor's (Required)
Experience:

Holiday Homes: 5 years (Required)
Language:

Arabic (Preferred)
License/Certification:

Driver Licence (Required)
Location:

* Dubai (Required)