Job Description

Key Responsibilities

Operational Leadership

Oversee and optimize the daily operations of Society's facilities across fitness, wellness,F&B, academy, and retail verticals. Lead department heads (Fitness, MMA, Front Desk, Spa, Retail, F&B, Housekeeping,Security, Maintenance, etc.) to ensure alignment with brand standards and client expectations. Ensure high-level SOPs are implemented, followed, and evolved as the business grows. Maintain exceptional service consistency across all touch points, balancing operational discipline with a boutique luxury feel
Performance & KPIs

Drive operational efficiency, cost optimization, and revenue maximization initiatives. Define, monitor, and analyze KPIs across all departments, using insights to guide continuous improvement. Partner with finance and the CEO to manage budgeting, forecasting, and P&L ownership across operations.
Team Development

Build a high-performance culture, identifying and developing future leaders within the team. Own workforce planning, scheduling, onboarding, and training structures in collaboration with HR. Implement positive performance management and coaching systems to elevate standards.
Customer Experience & Quality

Champion client satisfaction, retention, and feedback integration across all business units. Ensure service excellence that reflects Society's refined, client-centric brand. Maintain rigorous quality control across facility presentation, service delivery, and member interactions.
Growth & Expansion Readiness

Prepare operational systems and playbooks for scale as Society expands into new locations or formats. Lead or support pre-opening and launch operations for new branches or verticals. Evaluate technology platforms (CRM, scheduling, POS, apps) for optimal operations.
Must-Have Qualifications:

10-15 years of progressive operations leadership experience, ideally within fitness, hospitality, wellness sectors. Proven experience managing large, multi-departmental teams with service excellence mandates. Strong business acumen with P&L exposure, budget control, and data-driven decision- making. Track record of building systems, processes, and scalable infrastructure. MBA preferred, Bachelors in Hospitality/Business/Marketing/Sports management Computer and reporting literary is a must.
Leadership Traits:

High integrity, resilient, and emotionally intelligent. Strategic thinker with a roll-up-your-sleeves execution mindset. Inspires and uplifts teams through calm, confident leadership. Naturally client-centric and detail-oriented.
Bonus:

Background in high-end fitness/wellness concepts (e.g., Equinox, BXR, Third Space, etc.). Multilingual or Arabic speaker is a plus. Familiarity with tech platforms like Mindbody, Glofox, or custom CRM solutions.
Make your application here:

http://www.allunitedsports.com/fitnessjobs/operations-director-gym-doha-qatar-id1056/

Job Types: Full-time, Contract