Job Description

Role Overview

We are seeking an Operations Coordinator Intern to support daily rental operations and ensure a smooth customer journey from initial inquiry to vehicle handover. This role is well-suited for a student or recent graduate who is organized, detail-oriented, and eager to gain hands-on experience in operations and customer coordination.

Purpose of the Role

To ensure a seamless and efficient process from the customer's first message through to car handover by maintaining timely communication, clear process steps, and accurate documentation.

Key Responsibilities

Respond promptly and professionally to customer messages and inquiries Guide customers through required steps and documentation Request, verify, and follow up on customer documents Create, update, and maintain accurate bookings in internal systems Prepare detailed handover notes for the delivery team and confirm handovers Process extension and cancellation requests in line with approval guidelines Share timely status updates during peak periods and assist with backlog management Maintain accurate records and ensure compliance with data privacy policies

Cross-Functional Collaboration

Coordinate with Customer Service and Digital teams on messaging and ownership Liaise with Reservations and Sales teams to confirm booking and document status Work closely with Delivery and Collection teams to align on vehicle readiness and schedules Support the Extensions team with processing and daily status updates Coordinate with Finance on deposits, fees, and refunds Report system issues to IT and follow backup procedures Communicate updates with platform and aggregator partners regarding documentation or timing changes

Requirements

Clear and professional written communication in English; Arabic is an advantage Calm, polite, and professional phone manner Strong attention to detail and ability to follow defined processes and checklists Basic proficiency in Google Sheets, Google Docs, or similar tools Willingness to work rotational shifts, weekends, and a six-day work week Student or recent graduate; prior operations or customer service experience is a plus

Additional Information

Some evening shifts may be required during high-volume periods

Tools You Will Use

Aggregator Partner Portal Telegram Speed System WhatsApp Web Google Sheets and Google Docs

What Success Looks Like

Timely and accurate responses to customers Smooth booking flow with on-time vehicle handovers Clear, complete booking notes with timestamps Minimal avoidable cancellations Positive feedback from customers and internal teams

What You Will Learn

End-to-end booking coordination from inquiry to vehicle handover Effective and professional customer communication techniques Use of internal systems and operational tools Cross-functional collaboration in a fast-paced operations environment

How to Apply

Please apply via Indeed with your updated CV. Shortlisted candidates will be contacted.

Job Types: Full-time, Internship
Contract length: 6 months

Application Question(s):

Are you a student or a recent graduate? Are you available to work rotational shifts, including weekends and a six-day work week? * Can you start within the next 1 to 2 weeks?