Job Description

Role Responsibilities

What is myZoi?

Launched by SC Ventures, Standard Chartered's innovation, fintech investment and ventures arm - myZoi is a fintech start-up committed to promoting financial inclusion of the unbanked and the underbanked globally through disruptive, digital solutions.

This is the perfect opportunity to be part of a team driven by a purpose, take on the challenge of solving complex problems, and being a force for good.

The Role

We are looking for an Operational Risk Manager in the First line of Defence who will be responsible for supporting the segments and functions in managing end to end process risks for myZoi. The individual will be responsible for supporting and executing the first line of defence and ensures effective implementation of Operational Risk Framework (under the Enterprise Risk Management Framework), process controls and governance within the country.

RESPONSIBILITIES:

Process Ownership

• Identification and management of the end-to-end processes and associated risks for the activities carried out by the business.
• Implementing CAS (Control Assessment Standards) to monitor the effectiveness of the controls and standards governing the end-to-end process.
• Escalating significant risks and issues, to the Process Universe Owners, relevant Risk Framework Owners or Policy Owners and the CRO.

Business

• Support myZoi in maintaining an awareness of the wider business, economic and market environment conditions.
• Continuously support in evaluation and identification of operational risk implications of business strategies and programmes and provide guidance on any operational risk remediation actions.
• Understand processes and devise change in control design via Risk and Control Self Assessment (RCSA).

• Work toward minimising systemic product risks by considering the design of the product features, implementation of process robustness, appropriateness and performance monitoring

Processes

• Responsible for ensuring adherence to specified BAU operational risk deadlines, along with the consistent execution of CST / KCI for relevant processes.
• Responsible for being a key escalation recipient for the business for all operational risk related incidents and queries that arise in the country.
• Responsible for ensuring that Risk Register for myZoi is up to date at all times and reflects the controls needed for local and regulatory requirements captured in the Obligations Register.
• Ensure risk ownership of residual risk evaluations and associated remediation activities.
• Responsible for coordinating with stakeholders and increase transparency and share key developments, learnings and best practices.
• Responsible for supporting in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence.
• Ensure appropriate control mechanisms are implemented and approved where required in the processes.

Risk Management

• Support in evaluation and identification of operational risks for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks.
• Responsible for raising awareness of business controls, governance and supervision responsibilities amongst relevant staff in the country and ensure an appropriate culture amongst all staff in this regard.
• Responsible for ensuring compliance with policies which impact operational risk. Challenge processes, procedures, and policy if there is an opportunity for efficiency improvements.
• Responsible for speaking out on emerging risks for the businesses in the country.
• Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for myZoi team.
• Responsible for providing guidance to the business on working towards an advanced MCA, driving improvements in year-on-year average MCA ratings.

Governance

• Support CRO in effective running of Executive Risk Committee (ERC).
• Act as ERC Secretariat.
• Support segments/functions in ensuring adequate governance and oversight of operational risk through the escalation and appropriate resolution of risk exposures to the Executive Risk Committee (ERC) as required.
• Responsible for escalation of issues, blockages, challenges and trends to the CRO, as required.

People and Talent

• Responsible for driving appropriate culture and values within myZoi. Setting appropriate tone and expectations for the team, working in collaboration with stakeholders across all functions to effectively embed a strong culture of risk awareness and good conduct for staff.

Regulatory and Business Conduct

• Display exemplary conduct and live by the SCB Group's Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

• COO
• CRO
• CTO
• CPO
• Head Business Development
• Head CFCC
• Head of Legal
• Head of Partnerships and Engagement
• Internal Audit
• Regulators and their appointed auditors (where applicable)

Our Ideal Candidate

• Academic or Professional Education/Qualifications; i.e. standards required for roles
• Licenses and Certifications/accreditations will be a plus
• Bank training; i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific.
• Experience in Operational Risk, Credit &/or Market Risk, Assurance, Audit

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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