Operation Manager (rent Car)
Sharjah, United Arab Emirates
Job Description
We are currently seeking a highly driven Operation Manager who can manage territory and account coverage effectively and improve understanding of how best to generate profit for the company. An Operations Manager for a rent-a-car business in the UAE, especially with a focus on complying with RTA (Roads and Transport Authority) rules, should possess a diverse skill set to efficiently manage the operations. Being well-versed in UAE RTA rules and regulations is critical for ensuring compliance and operational efficiency. Roles & Responsibilities: Handling Rental Agents:
- Oversee rental agents\xe2\x80\x99 activities, including customer interactions, vehicle reservations, and rental agreements.
- Ensure agents provide excellent customer service and adhere to company policies and RTA regulations.
- Manage the rental fleet, including vehicle maintenance, inspections, and scheduling.
- Optimize fleet utilization to maximize revenue and minimize downtime.
- Supervise non-rental aspects, such as vehicle cleaning, maintenance facilities, and logistics.
- Ensure all vehicles are well-maintained, clean, and ready for rental at all times.
- Oversee dispatch operations to ensure timely vehicle delivery and pickup.
- Coordinate with drivers and agents for efficient dispatch processes.
- Lead and manage a team of 30-40 employees, including rental agents, drivers, and support staff.
- Provide guidance, coaching, and performance evaluations to team members.
- Stay updated on UAE RTA regulations and ensure full compliance in all operational aspects.
- Implement RTA requirements related to vehicle inspections, permits, and documentation.
- Address customer inquiries, complaints, and requests promptly and professionally.
- Implement strategies to enhance customer satisfaction and loyalty.
- Monitor operational expenses and implement cost-effective measures.
- Optimize resource allocation to achieve budgetary goals.
- Ensure the safety and security of vehicles, employees, and customers.
- Develop and enforce safety protocols and emergency response procedures.
- Establish key performance indicators (KPIs) to assess operational efficiency and effectiveness.
- Regularly analyze data to identify areas for improvement.
- Implement and utilize rental management software and tracking systems for fleet and operations management.
- Collaborate with regulatory authorities, such as RTA, to maintain necessary permits and licenses.
- Ensure all vehicles meet safety and emission standards.
- Contribute to business growth by identifying opportunities for expansion, such as opening new branches or diversifying services.
- Bachelor\xe2\x80\x99s degree in Business Administration, Operations Management, or a related field
- Proven experience (7+ years) in operations management in the car rental industry is mandatory.
- Strong leadership and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using fleet management software and other relevant tools.
- Financial acumen and budget management experience.
- Strong communication and customer service skills.
- Knowledge of local and state regulations related to the car rental industry.
- Ability to work flexible hours and handle high-pressure situations.
- Valid driver\xe2\x80\x99s license.
- Sharjah: Reliably commute or planning to relocate before starting work (Required)
- Primary (Preferred)
- Operation Manager: 7 years (Preferred)
- English (Preferred)
- Hindi (Preferred)
- Urdu & Arabic (Preferred)
- UAE Driving License (Preferred)
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Job Detail
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Job IdJD1596015
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned