Operation Administrator
Dubai, United Arab Emirates
Job Description
The Operations Administrator is responsible for the administration and daily operations of IIQAF. The ideal candidate is a highly organized, self-motivated and proactive problem solver who enjoys responding to customer inquiries, coordinating projects, and problem-solving.
Responsibilities
Responsibilities
- Effectively manage customer inquiries and requests, providing a high level of customer service
- Process customer inquiries and provide timely solutions
- Monitor and respond to customer feedback to improve service
- Manage customer relationships, building long-term loyalty
- Maintain the database of customer inquiries
- Ensure all customer enquiries are logged accurately and responded to promptly
- Act as the main point of contact for customer queries and complaints
- Research and analyze customer trends
- Monitor operations to identify and address areas of improvement
- Provide sound solutions to customer issues
- Analyze data to identify and troubleshoot operational issues
- At least 2 years of experience working in customer service, operations, or related field
- Knowledge of customer service principles and practices
- Excellent communication, interpersonal and problem-solving skills
- Strong attention to detail and organizational skills
- Proven ability to multi-task and work efficiently in a fast-paced environment
- Ability to work independently and in a team environment
- Proficient in MS Excel, Word and PowerPoint
- Ability to use an ERP system and other software tools
- Must be able to work flexible hours, including evenings and weekends, as needed
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Job Detail
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Job IdJD1624183
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:5500 - 6000 per month
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned