Online Store Operations & Customer Support Specialist
Salé, 4, MA, Morocco
Job Description
We are looking for a
professional, trustworthy, and highly organized Online Store Operations Specialist
to handle daily operations, customer communication, and client follow-ups for our online business.This role requires
excellent English speaking and writing skills
, strong customer service abilities, and comfort withinternational calls, WhatsApp communication, and data management
.Key Responsibilities:
Upload and manage
product listings on a daily basis
Providehigh-quality customer support
via messages and calls Makeinternational phone calls (mainly to customers in the United States)
for: Order follow-ups Delivery confirmations Issue resolution Communicate withshipping and logistics companies
when needed Follow up withprevious customers
to re-engage them and encourage repeat orders Manage and organize acustomer database (1,400+ clients)
Enter phone numbers and sendWhatsApp messages
to keep customers engaged Track orders, inventory, and sales data usingExcel / Google Sheets
Maintain accurate records and follow internal procedures Attendweekly or monthly coordination meetings
when requiredRequired Skills & Qualifications:
Excellent English speaking and writing skills (mandatory)
Strongphone communication and customer support skills
Comfortable makinginternational calls
Very good knowledge ofExcel / Google Sheets
Highlyorganized, detail-oriented, and reliable
Ability to handlesensitive customer data confidentially
Ability to work independently and follow structured processesPreferred (Not Mandatory):
Based in or near
Rabat / Temara
Experience incustomer support, call handling, or online operations
Experience managingclient databases or CRM systems
What We Offer:
Long-term opportunity with a growing international business Competitive salary based on experience Flexible work environment Clear systems and procedures Opportunity for growth and increased responsibility
How to Apply:
Please include:
A short introduction about yourself Your experience with
customer support, calls, and data management
Your current location Your level ofEnglish proficiency
Only serious and motivated candidates will be contacted.
Job Type: Full-time
Pay: 4,000.00DH - 15,000.00DH per month
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2219572
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSalé, 4, MA, Morocco
-
EducationNot mentioned