Officer Mis & Service Coordination

Dubai, United Arab Emirates

Dubai Islamic Bank

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Job Description

Prepares sales forecasts and collect and analyzes data to evaluate current sales goals

Create standardized and customized reports that analyze everything from qualitative to quantitative data to Customer Service for current portfolio

Analyzing sales results typically involved examining sales data, such as sales closed per month, to understand and improve to overall performance as well as ORMS, eGRC and all other sales related data

Dashboards for all Home Finance for further enhancement of the processes & SLA's

Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.

Adherence to Audit, Compliance & Regulatory requirements and provide support with extraction of relevant data

Support Home Finance product department business system testing & coordination with IT verticals.

Build the sales pipeline by calling & qualifying high-quality sales ready leads from lists, referrals received etc.

Develop efficiency in lead generation by pre-qualifying prospects of target segments from within the banks database as well as external data sources

Achieve targets related to daily lead generation and conversions

Competencies/Skills
Minimum 2-3 years' work experience in a similar position/industry
Complaints Management - Basic
Budgeting and Forecasting - Intermediate
Product Management - Intermediate
Negotiation Skills - Expert
Regulatory and Compliance Knowledge - Expert
Sales Channel Management - Advanced
Digital Technology Adoption - Expert
Home Financing Government Liaison - Basic
Developer Relationship Management - Intermediate
Think & Act Customer - Executing
Business & Strategic Acumen - Executing
Ownership & Accountability - Executing
Digital Mindset - Executing
Change & Innovation Agility - Executing
Plan & Execute to Excel - Executing