The Role
Job Purpose: The purpose of this position is to provide on-site technical support to clinicians to ensure the proper and effective use of hospital information systems and improve the delivery of patient care and assist users with system navigation, troubleshooting and patient monitoring issues. Collaborate with leaders across functions and disciplines to plan, implement and evaluate the effectiveness of clinical systems and services. Job Responsibilities as mentioned below: \xe2\x80\xa2 Supports development of information system requirements. \xe2\x80\xa2 Develops process flow charts and reports on project status. \xe2\x80\xa2 Ensures clinical needs are evaluated and validated when implementation plans are developed by collecting input from end users \xe2\x80\xa2 Participates in the development of Business Case, Request For Information (RFI) and Request for Proposal documents. \xe2\x80\xa2 Maintains a detailed understanding and knowledge of the current HIS products, its functions and its relationship with other information systems within the enterprise \xe2\x80\xa2 Participates in the analyzing change requests and implementing changes in the hospital information system. \xe2\x80\xa2 Participates in the development of Computer Documentation policy and procedure. \xe2\x80\xa2 Provides application implementation support and technical guidance to users. \xe2\x80\xa2 Provides first line of support and troubleshooting for issues related to Hospital Information systems. \xe2\x80\xa2 Test any configuration, customization or update of hospital information systems. \xe2\x80\xa2 Prepares Training materials and develop training plans. \xe2\x80\xa2 Provides training to the new employees on the use of Hospital Information system. \xe2\x80\xa2 Provides training to the hospital clinical users on any update or modification of the system. \xe2\x80\xa2 Provide on-demand online training material to enhance users\xe2\x80\x99 utilization of IT systems. \xe2\x80\xa2 Participates actively in the quality improvement program of the department/unit. \xe2\x80\xa2 Serves as an expert resource for end-users in regard to questions or issues relating to the systems\' functionalities \xe2\x80\xa2 Maintains current and complete documentation for applications \xe2\x80\xa2 Ensures the standardization of business processes all over the hospital \xe2\x80\xa2 Conducts customer-oriented training workshops. \xe2\x80\xa2 Stay up to date with technological trends related to hospital IT environment. Becomes self-aware of developments in Information Technology fields through various reading relevant journals, attending meetings and relevant courses and knowledge sharing sessions. \xe2\x80\xa2 Perform other duties as negotiated to meet the ongoing needs of the organization. Additional Responsibilities: \xe2\x80\xa2 Providing the 1st level support to all the existing applications in SKGH, viz: core HIS, LIS, PACS and various other clinician related applications. \xe2\x80\xa2 Providing user trainings for the new joiners especially the doctors and nurses \xe2\x80\xa2 Providing periodic reports to requesting departments and prepare the statistical reports from various sources of data as and when needed by the authorities or hospital management. \xe2\x80\xa2 SKGH users have continuous requests for new features or change request in the applications, as application specialist you are needed to do feasibility study (requirement analysis) and provide the feedback to user with best possible solutions. \xe2\x80\xa2 If change request is approved by management, then raise the change request to vendor and laisse/work with them until the changes are applied. \xe2\x80\xa2 Meet with users to understand their needs when new changes are requested. \xe2\x80\xa2 Perform and be responsible for the complete User Acceptance testing. \xe2\x80\xa2 Troubleshooting the reported issues and liaising and following up with vendors for escalation for immediate resolution. \xe2\x80\xa2 Hospital works 24x7 so all the IT team does provide on-call support when needed, mostly this is done remotely without the need to visit the hospital but only for emergency cases where patient care is impacted. \xe2\x80\xa2 Be part of the new project team for the implementation of new HIS Cerner across all group hospitals.

Requirements
Educational Qualification Requirements: \xe2\x80\xa2 Bachelor in Information Technology from a recognized academic institution Experience Requirements: \xe2\x80\xa2 Must possess a minimum of 5 years of experience in a relevant field Skills & Knowledge Requirements: \xe2\x80\xa2 Planning and Organizing \xe2\x80\xa2 Time and Priority Management \xe2\x80\xa2 Logical Thinking \xe2\x80\xa2 Analytical Skills \xe2\x80\xa2 Coaching and mentoring \xe2\x80\xa2 Event management \xe2\x80\xa2 Training skills \xe2\x80\xa2 Leadership \xe2\x80\xa2 Communication \xe2\x80\xa2 Fluent in English, spoken and written

About the company
Sheikh Khalifa General Hospital, Umm Al Quwain is accredited by Joint Commission International with the gold seal to assure patients and their families of best practices in safety and quality care. The hospitals state-of-the-art facilities are complimented by a highly skilled Consultants and specialists. And outstanding nursing care, set amongst the most sophisticated equipment available anywhere in the world.