Job Description

Officer Customer Service - First Abu Dhabi Bank - Dubai, UAE
Position Overview
Officer Customer Service at First Abu Dhabi Bank in Dubai plays a frontline role in delivering high-quality banking services while supporting sales growth and digital adoption. The role focuses on handling customer inquiries, processing service requests, cross-selling banking products, and ensuring a consistently positive customer experience in line with FAB service standards.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Customer Servic
Salary: 7000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Actively sell and cross-sell FAB banking products and services to new and existing customers
• Process customer service requests including account opening, online banking registration, and loan product applications
• Educate customers on automated and digital channels such as ATM, call center, online and mobile banking
• Attract new customers through personal relationships and customer referrals
• Meet individual sales targets and participate in daily retail sales team meetings
• Achieve monthly targets for onboarding customers to online and mobile banking platforms
• Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score targets
• Respond promptly to customer inquiries escalated from the call center
• Collaborate with internal teams and stakeholders to resolve customer issues efficiently
• Maintain accurate records and ensure compliance with all banking forms and documentation
• Complete mandatory training programs to stay updated on FAB products, services, and procedures
• Adhere strictly to internal policies, operational procedures, and regulatory requirements

Ideal Profile

• High school diploma or equivalent qualification
• Minimum 2 years of relevant experience in the banking sector
• Strong communication and interpersonal skills
• Excellent problem-solving ability with high attention to detail
• Proven sales capability with a target-driven mindset
• Knowledge of online and mobile banking platforms
• Ability to work efficiently in a fast-paced, customer-facing environment
• Customer-focused, empathetic, and service-oriented approach
• Ability to work collaboratively within a team
• Fluency in English and Arabic
• Knowledge of UAE banking regulations and local practices

Why Join Us

• Join the UAE's largest bank with a strong retail banking presence
• Work in a customer-focused role with clear performance targets and growth opportunities
• Gain exposure to digital banking and modern service channels
• Competitive compensation and benefits aligned with the Dubai banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the world's most secure financial institutions, offering a comprehensive range of corporate, investment, retail, private, and Islamic banking services. With a strong presence across the UAE and internationally, FAB is committed to service excellence, innovation, and building long-term relationships with its customers and communities.
Job Title Officer Customer Service - First Abu Dhabi Bank - Dubai, UAE
Officer Customer Service - First Abu Dhabi Bank - Dubai, UAE
Position Overview
Officer Customer Service at First Abu Dhabi Bank in Dubai plays a frontline role in delivering high-quality banking services while supporting sales growth and digital adoption. The role focuses on handling customer inquiries, processing service requests, cross-selling banking products, and ensuring a consistently positive customer experience in line with FAB service standards.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Customer Servic
Salary: 7000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Actively sell and cross-sell FAB banking products and services to new and existing customers
• Process customer service requests including account opening, online banking registration, and loan product applications
• Educate customers on automated and digital channels such as ATM, call center, online and mobile banking
• Attract new customers through personal relationships and customer referrals
• Meet individual sales targets and participate in daily retail sales team meetings
• Achieve monthly targets for onboarding customers to online and mobile banking platforms
• Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score targets
• Respond promptly to customer inquiries escalated from the call center
• Collaborate with internal teams and stakeholders to resolve customer issues efficiently
• Maintain accurate records and ensure compliance with all banking forms and documentation
• Complete mandatory training programs to stay updated on FAB products, services, and procedures
• Adhere strictly to internal policies, operational procedures, and regulatory requirements

Ideal Profile

• High school diploma or equivalent qualification
• Minimum 2 years of relevant experience in the banking sector
• Strong communication and interpersonal skills
• Excellent problem-solving ability with high attention to detail
• Proven sales capability with a target-driven mindset
• Knowledge of online and mobile banking platforms
• Ability to work efficiently in a fast-paced, customer-facing environment
• Customer-focused, empathetic, and service-oriented approach
• Ability to work collaboratively within a team
• Fluency in English and Arabic
• Knowledge of UAE banking regulations and local practices

Why Join Us

• Join the UAE's largest bank with a strong retail banking presence
• Work in a customer-focused role with clear performance targets and growth opportunities
• Gain exposure to digital banking and modern service channels
• Competitive compensation and benefits aligned with the Dubai banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the world's most secure financial institutions, offering a comprehensive range of corporate, investment, retail, private, and Islamic banking services. With a strong presence across the UAE and internationally, FAB is committed to service excellence, innovation, and building long-term relationships with its customers and communities.
Post Details
Job Start Date
Salary from 7000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required