Officer Collections
Dubai, United Arab Emirates
Job Description
Company Description
Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We\'re looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
Join us and leave your mark on the industry. Let\'s work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
Strategic Responsibilities
Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We\'re looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
Join us and leave your mark on the industry. Let\'s work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
Strategic Responsibilities
- Manage the assigned portfolio and achieve the set financial targets in terms of collection and reduction of NPL.
- Evaluate restructuring, rescheduling, or write off proposals and recommend it for management approval.
- Ensure that the collection process related to assigned portfolio is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
- Negotiate and work out a best possible settlement agreement with the customer with a win-win approach
- Lead the restructuring negotiations with clients with a focus on the recovery and turnaround of those cases considered highly sensitive and difficult, including legal action where necessary.
- Maintain regular follow up with the customers to conclude settlement plans, restructuring proposals and take necessary legal actions where needed for the managed portfolio to maximize the cash recovery.
- Follow up on sensitive customer complaints escalated to HOCC regardless of the product and ensure the complaints are resolved/closed on time and proper feedback to be given to customers.
- Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
- KYC (Know Your Customer)
- AML (Anti Money Laundering)
- Bachelor\'s Degree
- Minimum of 6 years of experience in consumer banking
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Job Detail
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Job IdJD1621008
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned