Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We\'re looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let\'s work together to achieve great things and unlock new possibilities for our employees, customers, and communities.



JOB PURPOSE:

This role holder is responsible for handling Collection specialist related task involving Incentive pay out , account balance transfer, agency allocation, agency pay out, reconciliation of recovery payments etc..

The primary objective being automation and improvement of processes, thereby reducing the manual dependency.

KEY ACCOUNTABILITIES:

Self-Management Responsibilities

• Responsible for retail banking delinquent accounts. Develop strategy on delinquent customers from product segmentation and identify the opportunity to bring delinquent accounts to cure from internal and external source of information variables
• Responsible for the Daily MIS of collection unit detailing account performance from delinquent pool vs recovery pool. Recommend the Business on the best time of call, call intensity and new methodology to arrest the customer going delinquent
• Managing the performance of the delinquent pool by publishing the daily collection MIS detailing the resolution performance, call intensity by Leads, Team Leads and collector. Consults with internal team or external business partners to present data and recommends actions to assist the collection objectives.
• Design account performance DataMart to track internal MI on monthly basis business snapshot to present number active account volume and balance (New vs existing) , default bs non-default base volume and balance
• Actively involved in aligning collection process. Propose strategies that benefits directly in collection through alternate means of communication. Also, to ensure CPR changes as rolled out by Central Bank
• Is followed in collections unit.
• Intellect Upgrade system - Work closely with Project team to actively monitor the implementation of new collection system, that provide automation of collection activities.
• Streamlines excel base reporting to advanced data visualization using power bi
• Perform Cost Benefit Analysis of Collection Department and devise strategies to ensure optimum cost controls.
• Keeping track of NPA accounts, follow up with the team on resolutions. - Monitoring business performance and providing meaningful MIS / Analysis detailing the business performance,
• Active involvement in the migration project of collection system Intellect and responsible for the automated queue management that define allocation of delinquent pool based on coded Rules.
• Prepare capacity planning over risk associated to default account base by each portfolio and prepare strategy for collection by assigning collector code to indicate high risk, low risk and medium risk segmentation
• Coordinate with IT and other departments for timely availability of data for Consumer Banking.

Qualifications

Minimum Qualification

• Bachelor\'s degree in Business Administration or related discipline.

Minimum Experience

• Minimum 2 years of relevant experience in the banking sector with at least 1 years in similar position.
• Sound knowledge of core consumer banking products

First Abu Dhabi Bank