The Business Excellence Section at Fujairah International Airport drives a culture of continuous improvement and quality by implementing excellence models, leading assessments, and aligning with global standards. It promotes efficiency, innovation, and high performance to meet regulatory, customer, and stakeholder expectations.
2. JOB NATURE & SCOPE
The Officer reports directly to the Director - Strategy & Excellence supports the execution and monitoring of airport-wide excellence initiatives. Key duties include coordinating assessments, managing quality documentation, compiling submissions, and supporting improvement efforts. The role ensures alignment with excellence criteria, identifies gaps, and promotes quality awareness.
3. PRINCIPAL ACCOUNTABILITIES
3.1. Assist in implementing business excellence models (e.g., EFQM, 4th Generation Government Excellence).
3.2. Coordinate internal self-assessments and external award submissions.
3.3. Support departments in identifying improvement areas and developing action plans.
3.4. Monitor implementation of improvement initiatives and track their impact.
3.5. Liaise with departments to collect and review quality-related documentation.
3.6. Maintain a centralized database of excellence assessments, audits, and feedback reports.
3.7. Assist in preparing reports, presentations, and documentation for internal and external stakeholders.
3.8. Coordinate training and awareness sessions on business excellence standards and practices.
3.9. Support benchmarking, innovation, and best practice identification initiatives.
3.10. Ensure compliance with internal policies, government excellence criteria, and international standards.
4. QUALIFICATIONS & EXPERIENCE+
The job holder will require, as a minimum:
4.1. Bachelor's degree in Engineering, Project Management, Business Administration, or related field.
4.2. 3-5 years of experience in business excellence, quality management, or organizational improvement.
4.3. Familiarity with government excellence programs (e.g., EFQM, 4G) and quality frameworks.
4.4. Strong organizational skills with the ability to handle multiple projects simultaneously.
4.5. Proficient in MS Office (Excel, PowerPoint, Word); experience with performance management tools is an advantage.
5. POSITION IN THE ORGANISATION
Reports To: Director - Strategy & Excellence
Supports:
Business Excellence & Organizational Improvement
Job Type: Full-time
Pay: AED8,000.00 - AED12,000.00 per month
Experience:
* Quality management: 10 years (Preferred)
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