Job Description

Job Title Office Services Executive

Description

Job Purpose. To provide all the necessary office services support to the Manager and shoulder all the administrative responsibilities as functionally required by the Manager and the others concerned in the department Job RequirementsEducation/Certification and Continued Education . Graduate in any disciplineYears of Experience . Diploma in Secretarial practices would be an advantage Essential Roles and ResponsibilitiesFunctional Roles and Responsibilities . Provide all necessary secretarial and office support to the Manager from handling calls, drafting and processing letters , faxing etc, to liaising on the Manager's behalf with Suppliers and Customers. . Arrange travel itinerary for the Manager including ticket reservations, hotels bookings, fixing appointments with the overseas clients. . Provide required support to others in the department with respect to, sending official correspondence on their behalf, providing collective information to them and arranging department meetings . Liaise with all offices for effective management of appointments and meetings. Ensures administrative responsibilities like signatures, applications and customer issues are expedited effectively. . Attend to all customer queries, complaints and interactions with courtesy and respect. Address customer issues and forward them to necessary departments for resolution while always maintaining the professional face of the company. . Ensure efficient and courteous answering of telephone calls/ emails/faxes and provide necessary information and guidance or route them to appropriate channels for accurate information. . Maintain necessary documentation system for efficient and orderly storage and retrieval of documents/information. Maintain and update all necessary records, files and database. . General correspondence and memos as and when required including independent correspondence on secretarial discretion. . Manage printing and stationary requisitions . Liaise with suppliers or administration team for consumables . Oversee department attendance and ensure relevant access is provided . Manage collateral / location specific resources such as Meeting Rooms, reception, etc. . Coordinate Company / Department events, Annual / Quarterly Planning meetings, etc. Education/Certification and Continued Education . Graduate in any discipline Years of Experience . 7-8 years of experience . Diploma in Secretarial practices would be an advantage Additional Information

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