Job Description

About Jumeirah Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman's growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East. About the role An exciting role has arisen for a Guest Services executive's Role to join the Jumeirah Muscat Bay Resort. The Guest Service Executive will Anticipate and meets guests' needs and requests, ensuring complete guest satisfaction. Recognizes all repeat and important guests. Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements Your key responsibilities will include:

Order and ensure timely delivery of amenities for all arrival and in house VIP and Suite guests. Inspect the rooms of all VIP and Suite guests prior to their arrival at the hotel. Cover shifts on the guest services' desk in accordance with duty roster. Cover shifts on the lobby duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and Suite guests. Attend to special requests made by VIP and Suite guests prior to, during or after their stay. Print and action Guests Services' trace report. Meet and escort arriving guests to their rooms whenever possible after the registration. Procedure has been completed at the front desk or at the EC/PLC reception. Carry out courtesy calls to VIPs and Suites. Assist in the writing and maintenance of guests history. Provide tours of the hotel and its facilities as requested. Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Assist with group registration when required. Ensure the Guest Relation's desk / lobby is covered at all times Work area includes as well Porte Cochere Serve welcome drink in absence of ambassador Prepare and provide cold/hot towels Maximize revenue by participating in upsell programs About You Previous Hotel Experience (through studies or work experience) in a 5 star hotel Some Computer Knowledge, i.e. basic experience with windows, internet explorer and word Previous Front Office Experience Previous Experience in Opera About the Benefits This position offers a highly competitive salary and package which includes; housing, annual flight tickets, when applicable, medical, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.