. The ideal candidate will be responsible for leading day-to-day operations, managing staff, ensuring client satisfaction, and overseeing documentation and refund processes.
Key Responsibilities
Supervise and monitor
daily sales activities
and team performance
Manage
staff workflows
, attendance, and productivity
Handle
client queries
, consultations, and in-office communications
Oversee the
documentation process
related to immigration files
Supervise and manage
refund requests
and escalations
Coordinate with internal departments to ensure service delivery standards
Maintain high standards of office discipline, efficiency, and professionalism
Prepare reports for senior management and suggest improvements
Requirements
Minimum 2-3 years experience
in an immigration or visa consultancy firm
Proven track record in
office and team management
Strong knowledge of
immigration processes and documentation
Excellent
communication and client handling skills
Ability to manage
multiple priorities under pressure
Strong leadership, organisational, and problem-solving skills
Proficient in MS Office and CRM tools
Job Types: Full-time, Permanent
Pay: AED5,000.00 - AED10,000.00 per month
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