Job Description

Job Title Office Administrator

Experience

Description

We are Houst. A professional management service for properties. Our mission is to make Houst the global home of hosting.

We've grown fast. Since launching in 2015 (as Airsorted), we've partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.

Responsibilities

• Coordinate a network of cleaning and maintenance suppliers to prepare homes for guest bookings and troubleshoot issues to resolve them in time before check-in for homes across Dubai
• Schedule and complete regular property checks to ensure that guest experience has a positive impact on host reviews.
• Booking routine property maintenance
• Resource planning, managing supplier communications, as well as coordinating and monitoring the delivery of linen to our client's homes
• Engage and check with suppliers to ensure homes are correctly prepared and provisioned with linen, cleaning equipment and toiletries and with no outstanding maintenance issues
• Quality control - maintaining a 5* standard across all properties in cleanliness and property condition Inbox management: this will include responding to host queries and internal communications from other teams in a timely and professional manner
• Handling all real-time payments and raising purchase orders when necessary
• Handling all operational tasks to ensure smooth functioning of all cleans/maintenance
• Speaking with hosts regulatory by phone and email to resolve issues regarding their property
• Contribute ideas to further improvement of processes and overall experience of Houst guests and hosts

Requirements

• Proven administrative or assistant experience is preferred but not essential
• Strong communication skills, both verbal and written
• Ability to work alone or as part of a team
• High level of organisational and administrative skills
• Able to use initiative and take responsibility
• Attention to detail and problem-solving skills
• Ability to work under pressure

Benefits

• Hybrid Working
• Enviable company culture we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
• Employee discounts at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Enhanced Parental Leave Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
• Pension - We provide a pension scheme for all permanent employees, in line with government requirements
• MacBook For business use
• 25 days paid holiday (plus public holidays) plus an extra day off on your birthday (because who wants to work on their birthday?)

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