Job Description

Company Overview:

TEKDEP is a US-based technology solutions company, now firmly established in Dubai. We deliver innovative device repair and IT services and are building a talented team to take our business to the next level. Join us to grow your career in a dynamic and forward-thinking environment.

About the Role

We are looking for a highly organized and professional Office Administrator & Client Coordinator to handle our daily operations. You will be the first point of contact for our clients and the administrative support of our team.

This role is perfect for a proactive and detail-oriented individual who excels at multitasking. You will manage everything from client communication and booking new jobs to website updates, inventory, and basic accounting tasks. If you thrive in a dynamic environment and enjoy being the go-to person in an office, we would love to meet you.

Key Responsibilities

Basic Accounting & Finance:

Utilize basic accounting knowledge to generate and issue accurate invoices to clients for completed services.

Track incoming payments and update client accounts accordingly. Assist in following up on overdue invoices in a professional manner. Support the management team by preparing simple financial summaries and reports as needed.

Front Desk & Client Relations:

Serve as the welcoming face and voice of the company, greeting clients in person and managing all incoming phone calls. Professionally handle all customer inquiries received via phone, email, and our website, providing clear information about our services and processes. Skillfully book new repair and data recovery jobs, ensuring all necessary client and device information is accurately captured. Provide clients with status updates and maintain a high level of customer satisfaction.

Administrative & Office:

Perform complex and high-accuracy data entry into our CRM and job management systems. Manage and perform basic updates on the company website (e.g., editing text, uploading blog posts) using our content management system (CMS). Maintain an organized office environment, manage office supplies, and handle incoming/outgoing mail and couriers. Schedule appointments and manage the office calendar.

Skills and Qualifications

Qualification:

Bachelor's Degree in Business Administration or related field.

Experience:

A minimum of 2 years of experience in an administrative, front desk, or customer service role.

Technical Proficiency:

Excellent skills in Google Workplace are essential. Experience with a CRM (like Zoho) or business management software is a strong advantage. Basic understanding of website admin panels (like WordPress) is highly desirable.

Communication:

Exceptional verbal and written communication skills in English.

Organizational Skills:

Superior multitasking abilities with a talent for prioritizing tasks effectively in a busy environment.

Attention to Detail:

A sharp eye for accuracy is crucial for data entry, scheduling, and invoicing.

Customer Focus:

A patient, empathetic, and professional demeanor, with the ability to handle clients who may be in stressful situations.

Accounting Knowledge:

A solid understanding of basic accounting principles, particularly invoicing and accounts receivable.

Job Types: Full-time, Fresher

Pay: AED2,800.00 - AED3,500.00 per month

Ability to commute/relocate:

* Dubai: Reliably commute or planning to relocate before starting work (Required)