Night Supervisor

Desert Islands, United Arab Emirates

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To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
To develop a close and harmonious working relationship with all hotel departments.
Conduct daily shift briefings/meeting’s and pass on all information to team-members.
To perform night audit reports, analysis and preparing the daily revenue report

Qualifications

Must demonstrate excellent interpersonal communication skills
Must be able to evaluate supervision fairly and objectively
Must exhibit strong leadership skills/internal drive to succeed
Must be able to prioritize/adjust quickly to a changing work environment with minimal supervision to meet changing production needs
Must have advanced problem solving skills and independent decision making
Knowledge in Opera system

Additional Information
Able to realocate in a remote Island Resort

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